3 of 3 Incident Management Jobs in Derbyshire

refreshes, and migrations. Diagnose and resolve complex network and infrastructure faults, acting as the senior operational escalation point Ensure proactive monitoring, alerting, and performance management of all infrastructure components Work on-site across the DHU estate when required Third-Line Support & Incident Management Provide specialist 3rd line … issues following service incidents and implement corrective and preventative measures Ensure incidents and service requests are resolved within agreed SLAs Follow ITIL-aligned service management best practices Projects, Change & Improvement Act as technical lead on allocated infrastructure and digital transformation projects Plan and manage outages, upgrades, and changes ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms. * Management of incidents across the platforms. * Input into the root cause analysis and incident post-mortems off the back of service restoration. * Troubleshooting … resolving issues and incident for first contact resolutions. * Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance ...

Rate: £24.55 per hour Hours: 37 per week Monday to Friday Hybrid - 2 days required on site Your Main Responsibilities Will Include: Proactive Management: Meet internal and external deadlines for data subject requests and regulatory inquiries with minimal oversight. Compliance Maintenance : Collaborate with stakeholders to conduct Privacy Impact Assessments … Development : Create and deliver GDPR refresher training for employees. Audit Support : Assist in compliance audits and maintain evidence of adherence to data privacy regulations. Incident Management : Act as a point of contact for suspected privacy incidents, ensuring timely investigation and reporting. Candidate Requirements: Legal Expertise : Knowledge ...