2 of 2 Remote 1st Line Support Jobs in Devon

1st Line Supprt Technician - up to £29,000 I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region. The right 1st line Support Technician will be a part of the IT team,you will serve as the … Salary up to £29,000 Mileage paid Bank holiday time and a half pay Pension Training and progression opportunities Relaxed Dress Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve common issues with hardware, software, and connectivity * Escalate more complex matters to second- or third-tier support * Adhere to internal procedures for case updates and documentation * Maintain and contribute to internal knowledge base and documentation standards * Prioritise clear, professional communication with clients More ❯

First Line Support Analyst Posted 8 days ago Hybrid Exeter, England, United Kingdom Customer Success Full time Why work at K3? K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years’ experience of delivering award-winning solutions for more than 3,000 customers across 20 countries. … available on request.) We recruit throughout the year. What our people say about us "During a Go Live, K3 people are willing to jump in to help and support a project, knowledge is shared, and it is a real and excellent example of teamwork. That is a great attitude to see within a company." "I’m looking forward More ❯