5 of 5 Ticket Management Jobs in Devon

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per … contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with service/potential service improvements More ❯

support issues Support and align with the other IT Streams – Security, Projects, Data, and Integration. Process Development & Improvement Establish and refine ITIL-aligned service management processes, including incident, problem, and change management Drive continuous improvement initiatives based on service metrics, feedback, and root cause analysis Support the development … Represent the Service Desk in broader IT planning and strategy discussions Technology & Tooling Oversight Ensure effective use of ITSM tools and platforms to support ticket management and reporting Recommend and support the implementation of tools that improve efficiency and user experience People Management and Development Team Development … work. Talent & Career Growth: Assist with recruitment, onboarding, and succession planning. Provide opportunities for learning, certifications, and progression within the IT function. Compliance & Risk Management IT Compliance & Risk Awareness: Ensure that all Service Desk operations adhere to relevant internal policies and external regulations (e.g., GDPR, information security policies). More ❯

Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve … and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA More ❯

IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS … helpdesk environment Experienced with Windows 10/11 support and troubleshooting Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active directory An understanding of group policy Basic networking skills, WI-FI, and network cabling Desirable skills Experience of managing devices More ❯

ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings … closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service … similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness More ❯