2 of 2 Remote Customer Experience Jobs in Dorset

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

moving forward. This is your opportunity to join a fast-growing software company in Poole, leading the delivery of high-impact projects that directly shape their product portfolio and customer experience. You’ll work across the full SDLC, helping translate ideas into working software all while juggling timelines, risk, quality, and communication like a pro. What’s in it … go-live Working closely with cross-functional teams (developers, product, QA, architecture, support) Managing scope, schedule, risks, and budget while keeping everyone on the same page Translating business and customer needs into actionable delivery plans and milestones Handling internal and external stakeholder comms with clarity and confidence Mentoring junior PMs and contributing to ongoing process improvements Championing quality, ownership … and continuous improvement across every project Supporting the Head of Programme Delivery and occasionally deputising when required What you’ll bring to the table: Proven experience delivering complex software projects in a SaaS or software environment Strong grasp of Agile, Waterfall, or hybrid delivery methods (Scrum, Kanban, etc.) Confident stakeholder manager - you can engage with execs, clients, and technical More ❯