Support Delivery Lead (EMEA)
- Hiring Organisation
- Annata
- Location
- Bournemouth, Dorset, UK
- Employment Type
- Full-time
updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective communication to the customer and internally with colleagues Completing standard documentation Prioritization of work … response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner ...