7 of 7 Knowledge Transfer Jobs in the South West

framework standards. Collaborate proactively with 3rd line IT teams and technical specialists, ensuring seamless escalation and resolution of highly complex technical issues, while promoting knowledge transfer and contributing to the organisations knowledge-management objectives. Deliver targeted training and technical guidance to end-users and junior IT staff … enhancing system competency and reinforcing adherence to organisational IT standards and security protocols. Consistently maintain, review, and enhance technical documentation, user guides, and knowledge bases to ensure accuracy, relevance, and accessibility. Keep all materials up to date to support operational excellence, streamline future troubleshooting, and align with ITIL knowledge ...

framework standards. Collaborate proactively with 3rd line IT teams and technical specialists, ensuring seamless escalation and resolution of highly complex technical issues, while promoting knowledge transfer and contributing to the organisation's knowledge-management objectives. Deliver targeted training and technical guidance to end-users and junior … staff, enhancing system competency and reinforcing adherence to organisational IT standards and security protocols. Consistently maintain, review, and enhance technical documentation, user guides, and knowledge bases to ensure accuracy, relevance, and accessibility. Keep all materials up to date to support operational excellence, streamline future troubleshooting, and align with ITIL ...

processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities Provide Technical Support: Respond to and resolve technical support requests from business customers … processes and procedures to ensure consistent and high-quality service delivery Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution ...

services to our clients; Manage application licencing; Keep up to date with the latest infrastructure and SysOps technologies and methodologies; Gain clear understanding and knowledge of Morning Data software products, infrastructure, and the insurance industry; Help prompt the use of automated software deployment and monitoring at every opportunity; Provide … innovative thinking; creating opportunities and efficiency savings where possible throughout the organisation; Actively mentor team members on a one-to-one basis and promote knowledge transfer within the team via ‘show and tell’ sessions; Assist with critical support issues, using your knowledge and experience to help identify ...

like Splunk. Foster strong client relationships through regular engagement and exceptional service. Create clear, precise, and well-structured technical documentation to support delivery and knowledge transfer. Collaborate with cross-functional teams, troubleshooting complex issues and delivering innovative solutions. What We’re Looking For Technical Expertise: Certified Splunk Architect (minimum ...

Operations to define service acceptance criteria and handover deliverables. • Ensure that all supporting materials (runbooks, service design packages, SLAs/OLAs, and knowledge articles) are created, reviewed, and approved before go-live. • Manage Early Life Support (ELS) and the formal transition into Business as Usual (BAU) support environments. • Ensure … Transition and Business Integration Plans • Operational Readiness Assessments and Acceptance Criteria sign-offs • Risk, Issue, and Dependency Logs for transition phases Service Transition Manager • Knowledge Transfer & Support Documentation (e.g., SOPs, service models, SLAs) • Post Implementation Reviews and Lessons Learned Reports • Successful handover to Operations/BAU with minimal ...

Server and VDI platforms. Advanced incident resolution, root-cause analysis, and change implementation. Create and review LLDs, build/config documentation and KBAs. Provide Knowledge Transfer to customer teams. Support improvements across virtualisation, network, and security services. Essential Skills Windows Server 2016–2022 Active Directory & Group Policy Hyper ...