Service Desk Analyst - Poole - Hybrid (4 DPW On-Site)
- Hiring Organisation
- Curo Services
- Location
- Poole, Dorset, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 30,000 - 36,000 Annual
Application Support or Technical Support role Experience working within an ITIL-based environment Experience operating against customer SLAs Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong Microsoft Office skills, including Excel, Outlook and Word Ability to explain technical concepts … technical users Strong organisational skills and attention to detail Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience Experience within a software development or SaaS environment Jira and/or Zendesk experience Experience with incident, problem and change management processes Experience ...