2 of 2 Customer Service Jobs in Droitwich

the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with their hardware specialist IT brokerage service. The Role The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast … paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service Coordinator, the responsibilities are varied … and require flexibility, covering a wide range of duties within the scope of the role. Key Responsibilities Act as the first point of contact for customers, providing service information, updates, and responding to queries. Build and maintain strong relationships with customers, suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records More ❯

is responsible for the day-to-day operations, availability, and performance of our ISP network. This includes oversight of broadband edge services, IP addressing, capacity management, routing, BNG and customer premises equipment. The role combines hands-on technical leadership with strategic planning to ensure the network delivers reliable, scalable, and secure services to our customers. This is a technical … supported, including firmware management, TR069/USP ACS platforms, provisioning, and interoperability testing. Monitor and manage capacity across access, backhaul, peering, and transit links, planning upgrades before saturation. Ensure service availability across internet transit, IXP connections, peering agreements, and interconnects. Implement, maintain, and continuously improve network monitoring, alerting, and troubleshooting processes. Collaborate with Customer Service and Field … Engineering to ensure customer impacting issues are resolved quickly and effectively. Develop and maintain network documentation, runbooks, and operational procedures. Own the NOC/network budget, including forecasting for hardware, software, licensing, and capacity expansion. Key Skills Project Management – proven project management skills Results Orientation – Focussing attention on key objectives and driving effective outcomes Communication - Strong written and verbal More ❯