2 of 2 Customer Retention Jobs in Durham

Customer Success Manager - Existing Customer Growth & Account Ownership Peterlee Office Based Free On-Site Parking Hours: 8:15-5:00 Mon-Thurs, 8:15-3:00 Fri, full-time hours 42,000 - 45,000 DOE + Bonus + Benefits Are you an experienced Customer Success professional … enjoys building strong customer relationships, delivering value and supporting long-term customer success? We're partnering with an innovative, technology-led business to recruit a Customer Success Manager to join their expanding team. This is a newly created role to make your own within a growing division ...

business opportunities through prospecting (telesales and door knocking), networking, social media and referrals. • Build and manage a healthy sales pipeline using CRM. • Identify customer challenges and recommend appropriate IT, telecoms and document management solutions. • Conduct client meetings, presentations and product demonstrations. • Prepare quotations, proposals and tenders. • Negotiate contracts … including Managing Directors, IT Managers, Finance Directors and Operations Managers. • Work closely with technical and implementation teams to ensure smooth project delivery. • Manage existing customer accounts and identify opportunities for upselling and cross-selling. • Achieve and exceed monthly, quarterly and annual sales targets. • Maintain accurate sales forecasts and pipeline ...