2 of 2 SLA Jobs in Durham

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates). Triage refund requests accurately and escalate unclear or atypical cases. Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication Reassure patients about refund timelines, progress, and next steps. Communicate with empathy in decline scenarios ...