2 of 2 Change Advisory Board Jobs in East Anglia

to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled into a Change Advisory Board & part responsible for managing change & risk on the service desk There will be a need to More ❯

ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process: assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point … platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll … telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor More ❯