5 of 5 Customer Experience Jobs in East Anglia

experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. Key Responsibilities As Service and Support Lead, you will: Lead, motivate and develop a team of technical … lifecycle processes Ensure compliance with governance, security and audit requirements Contribute to digital strategy delivery, identifying opportunities for efficiencies and service enhancement Key Skills & Experience Proven experience leading ICT service/support or service desk teams Strong people management skills, including performance management and staff development Solid understanding ...

role is critical to shaping how we understand and develop our people and technology capabilities, from pricing risks, looking at automation opportunities, and improve customer experience through data-led decisions and frictionless trading. Key Accountabilities & Responsibilities: Own and maintain the product backlog for pricing capability initiatives, aligned with … regulatory standards, risk appetite, and strategic underwriting objectives. Monitor KPIs such as quote accuracy, time-to-underwrite, conversion rates, and pricing model performance. Skills, Experience & Knowledge: Proven experience as a Product Owner (or similar change delivery focused role) in insurance/financial services, ideally within pricing or underwriting. ...

targets and KPIs Keeping accurate records using our CRM systems Staying up to date with our products, offers, and competitor activity Delivering an excellent customer experience while meeting compliance standards What We're Looking For Sales experience (telesales, field sales, retail, or similar) Strong communication and negotiation … skills A motivated, resilient attitude with a hunger to succeed Confidence handling objections and closing deals Basic IT skills and experience using sales systems Bonus points if you have: Experience in broadband, telecoms, utilities, or subscription sales Knowledge of fibre or high-speed broadband products What ...

develop strategies for reaching sales and targets and engaging with customers Taking part in internal and external training to develop crucial skills such as customer experience, selling, and account management Skills and Qualifications: Time Management - Effectively manage your time to prioritise tasks and meet sales goals, KPIs … whilst working with your colleagues to hit team and business targets CRM Management - Knowledge of how to use CRM tools to keep track of customer data and automate tasks in order to work more efficiently Active Listening - Crucial for understanding customer needs and building rapport Communication - Strong verbal ...

HubSpot, Entrepot or similar). Own the structure, workflows, automations, reporting, and system governance. Implement & Enable - Lead the implementation of CRM systems across Sales, Customer Experience, Marketing, and Finance. Ensure data integrity, training, and widespread adoption through scalable processes and playbooks. Process & SOPs - Build documentation, SOPs, and workflows … Hands-on, scrappy, and builder-mindedwilling to get in the weeds but also lift to strategic oversight. Collaborative and communicativeable to influence across Sales, CX, Finance, and executive leadership. What We Offer Competitive salary: £50,000 £65,000 Continuous professional development with a clear pathway for progression. A fast-paced ...