2 of 2 Root Cause Analysis Jobs in East Anglia

service excellence. What You'll Do Advanced Technical Support Own and resolve complex, high-priority incidents escalated from 2nd Line Deliver advanced troubleshooting and root cause analysis Administer and optimise Microsoft 365, Azure, Windows Server, virtualisation, and networking environments Configure and manage firewalls, switches, routers, and security … technical teams to ensure consistent, high-quality delivery Provide expert insight during client reviews and technical discussions Continuous Improvement Identify recurring issues and drive root cause investigations Support automation and optimisation initiatives Maintain clear, accurate documentation across technical processes Stay current with emerging technologies and recommend improvements What ...

well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. … Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars ...