to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯
Proclinical is seeking a Junior Customer ServiceAnalyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This … with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial. Experience in a face-to-face customer service environment is advantageous. Excellent team working skills. Strong customer service skills. Eagerness to learn and acquire new technical skills. Curious mindset with a More ❯
Service Desk Analyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. Manage … and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels of More ❯
who are ready to help push the boundaries of science and make a tangible difference in the world. Hobson Prior is seeking a Customer ServiceAnalyst for a short-term contract role. This position is based in Garden City, Welwyn, and involves hands-on tasks such as setting More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
IT Service Desk Analyst Full time, Permanent Location – Ipswich Closing date: 2 May 2025 Who we are: We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud … hard to decarbonise the planet for generations to come. About the role: As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group. You will be responsible for … always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside More ❯
Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer-focused … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯
