1 to 25 of 29 Service Analyst Jobs in the East of England

As IT Service Desk Analyst, you will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults. The primary objective of the role is to provide first time resolution with good customer service. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point … Microsoft 365, including SharePoint, OneDrive and Teams. Key Responsibilities Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant and skilled investigations, before escalating … to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across the firm. Create Knowledge Base articles for “quick fixes” and whenever new solutions are learned More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line technical … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical and More ❯

ticketing systems (preferably ServiceNow) is required. Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure. Customer Service Skills: Excellent communication skills and a strong customer service orientation. Motivated & Independent: Highly motivated with the ability to work independently and as part of a team. Flexibility: Willingness More ❯

Service Desk Analyst needed!! If you're a hard-working, reliable person then we want to hear from you. * Salary: £32.62 per hour * Location: Bedford, MK42 * Hours: Monday - Friday 10am - 6pm * Till August 2025 with the possibility of extension Job Purpose Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support … service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues. Please note that this is an on-site, office-based role, 5 days per week. Job Skills * Proven track record working in a complex service desk environment. * In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers More ❯

Location: St Albans, Hertfordshire, England £30k - 35k per year + pro-rata Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts. A full UK driving license is essential Must have at least 3 years experience in a similar role … are based in Milton Keynes, Rickmansworth and London. Main Duties: Be the first point contact for users, logging and responding to incidents, using there ITSM platform. Providing excellent customer service to colleagues and users. Complete relevant and skilled investigations before escalating to the 2nd line team. Onboarding new starters, including conducting inductions and providing them with basic IT training. More ❯

About The Role In this role you will join our Service Desk function where you will be the first point of contact for any technical issues the business faces. You will be assisting users with hardware and software problems via phone, email and a ticketing system, as well as ad-hoc desk side support. Furthermore, this role will focus … support queries via phone, email and ticketing system Administration of user accounts and permissions across AD and our in-house CRM software Deliver a high level of professional customer service on the phone and face-to-face when necessary Log all calls and resolutions to the service desk logging system Support users in the use of computer equipment … An intuitive and methodical approach to diagnose hardware and software faults in desktop PC’s, printers and mobile devices Ability to develop and maintain strong customer relationships Exceptional customer service skills including experience of dealing with diverse customer groups Proficient in administering and maintaining Windows 10 and Mac OS environments Proven knowledge of Microsoft Applications and Active Directory Experience More ❯

Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid … Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications More ❯

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the UK and US business. You will be responsible for handling day-to-day enquiries from retail and support colleagues as a first point of contact. You will be expected to advise on the resolution of … SharePoint, Outlook, and other related products. Knowledge of SAP production systems and user maintenance. Printers and printing troubleshooting experience. Windows 7/10 application support. Excellent troubleshooting and customer service skills. Excellent written and verbal communication skills. Experience of providing IT support using remote desktop tools. This role will require working in a rotational shift pattern. About us Watches … of Leicester city centre and is home to over 500 employees. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity and are committed to building More ❯

ICT Service Desk Analyst £15.36 per hour - PAYE £19.57 per hour Umbrella 12 Month Contract Initially Full Time Norfolk - Office based for 3 months initially, review will be had before hybrid working, after the first 3 months. Afantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12month initial contract looking for … an immediate start. You will be supporting users ensuring technical issues and incidents are resolvedor escalated if necessary. You will ideally have experience working ina Technical support/Service Desk environment.Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues … at 1st/2nd line level Logging calls accurately Allocate and chase closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be More ❯

We have an exciting opportunity for an IT Service Desk Analyst based in St Albans to join one of our clients on a full-time permanent basis. You will need to be resident in the local area and hold a full UK driving licence and car. Summary of the IT Service Desk Analyst role Salary … 30pm, 8:30am - 5:00pm, 9:30am - 6:00pm Benefits: 23 days holiday plus Bank Holidays, generous pension scheme, income protection, enhanced maternity/paternity pay, death in service, health cash plan, Employee assistance programme plus many more! Disclaimer: This role requires some travel to other sites in Milton Keynes, Rickmansworth and London, so a full UK driving licence … and car is essential. This is an entry level position which offers personal development but limited career progression in the short term. Responsibilities of the IT Service Desk Analyst Be the first point of contact for users, logging and responding to incidents. Provide predominantly 1st level support with some limited 2nd level support. Troubleshooting, diagnosing and solving problems. More ❯

to support and develop on IT systems and Applications? If the answer is yes, Altro may have the opportunity you are looking for... Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team , based here in Letchworth Garden City . Operating as one part of Computer Services, the Service Desk … team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally. So, as a Service Desk Analyst, what will you be doing? Working in a Service Desk team to; Answer support calls via the main Service Desk line Support the ITSM … scheme available for all staff Hopefully never needed, but from day one you will be covered by our life assurance scheme Occupational Sick Pay and an onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave. Free eye tests More ❯

Social network you want to login/join with: We are currently looking for an apprentice IT service desk analyst to join our friendly IT team based at our Peterborough office. The main purpose of the role isto provide 1st and 2nd line support for the business including network, hardware, line of business applications and telecoms. You will … you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Overview of IT As an IT Service Desk Apprentice, you'll report to the IT Service Desk Manager and work alongside two additional 1st/2nd Analysts and two 3rd Line Senior Escalation Analysts. Our More ❯

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk Analyst/1st Line Support Analyst, you will be More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it … simple to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring … would love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and service More ❯

investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate. You will be actively participating in initiatives to improve customer service, processes and procedures. The skills you will need: Previous customer service and telephony experience Ability to work in an extremely fast-paced environment whilst managing phone calls with More ❯

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Minimum 2 days in the office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum We’re seeking a Senior Service Desk Analyst to join our Technology team. This role will combine first-line service desk responsibilities with more advanced second-line support … duties, making it ideal for someone ready to take on a senior, hands-on technical role within a collaborative environment. As a key member of the Service Desk, you’ll not only provide high-quality technical support to users across the Council and partner agencies but also mentor junior colleagues, contribute to ongoing project work, and help shape continuous … improvements to our ICT services. Key Responsibilities: Deliver first and second-line technical support for ICT incidents, service requests, and changes. Ensure timely and effective resolution of technical issues, maintaining agreed SLAs. Support and maintain user accounts, software deployments, and IT assets across their lifecycle. Proactively monitor system performance and contribute to KPI reporting. Work closely with the Service More ❯

Service Desk Analyst About the Role Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks, digital displays, and more. This is a pivotal role where you More ❯

Social network you want to login/join with: Job description Service Desk Analyst Peterborough £15.18 per hour to Umbrella Company 6 month initial contract My client based in Peterborough is looking to recruit a Service Desk Analyst into their team. Working as part of a team, you will be responsible for resolving technical issues at … a 1st line level, and providing support on some IT projects. Occasional weekend work is required. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows 10 skills Strong communication skills To be considered for this role, please apply now! #J-18808-Ljbffr More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £16.25 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week, rotating shifts including weekends (on a rota) Start: ASAP Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment … We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities. What You'll Be Doing: Providing 1st and 2nd line technical support … to internal users, including international teams Managing and resolving a wide range of IT issues through the service desk system Building and configuring desktops and other hardware as part of project rollouts Working to SLAs and escalating more complex issues where necessary Delivering excellent customer service with clear communication and follow-up Supporting a hybrid environment including Windows More ❯

Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire - Min 4/5 days a week) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the … the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity … to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems More ❯

hackajob is collaborating with Leidos to connect them with exceptional tech professionals for this role. Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our … Our Mission, Vision, and Values guide the way we do business. https://www.leidos.com/company/global/uk-europe Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity … to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. Are you ready for your next challenge? We are looking for a highly capable service desk analyst to assess and optimise the performance of our end-user IT systems and software. You will be analysing the performance of IT systems More ❯

want to login/join with: Are you a recent graduate or an IT Professional looking for an exciting new role? About the company A growing and exciting managed service provider, of which customer satisfaction is at the heart of what they do. Position overview As the public face of the IT Department, the Service Centre provides essential … opportunity to work within a multi-site situation and develop new skills on the job whilst providing fantastic customer service. Responsibilities Manage and assist with school visits and IT service tickets. Independently resolve tickets and support other engineers. Maintain a high level of technical knowledge. Lead by example in key technical areas. Write high-quality procedures and client communications. More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are … you an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be … Doing: Providing 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating More ❯

Service Desk Analyst Hybrid/Peterborough office- 2 days in office. Only after training is completed (4-6 weeks) 6-month contract (likely to extend & paid weekly) £19.87/Hour – via an Umbrella Company. 37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a rotational basis Working as part of a … related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities. #J-18808-Ljbffr More ❯

with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Service Desk Analyst CDW - Peterborough Language: German Speaker (required) CDW is expanding and now looking to appoint a Service Desk Analyst, to supplement the team with hard … working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of aService Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate CDW … appropriate outcome Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner Skills needed to be aService Desk Analyst A confident telephone manner Effective written and verbal skills The ability to work towards targets The ability to work as an individual and as part of a team Great More ❯