3 of 3 Service Desk Analyst Jobs in East Anglia

Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system. You will have experience of Windows, M365, Teams telephony, support desk and customer contact. You will also have strong … to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … device management (MS Endpoint), thin clients and laptops. Experience of support desk and customer contact. Ability to understand and take account of end user/customer needs, able to converse appropriately. Understanding of hardware and software in use in the authority to carry out IT and/or telephone More ❯

Job Summary: The IT Service Desk Analyst will be responsible for providing technical support and assistance to end-users within the organization. This role requires excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will be customer … end-users via phone, email, and remote access. Diagnose and resolve hardware, software, and network issues in a timely manner. Log and manage all service requests, incidents, and problems using the IT service management tool. Escalate complex issues to appropriate IT teams or third-party vendors when necessary. … Monitor and follow up on outstanding service requests to ensure timely resolution. Assist with the installation, configuration, and maintenance of IT equipment and software. Maintain accurate and up-to-date documentation of IT processes and procedures. Conduct user training sessions and provide guidance on IT best practices. Participate in More ❯

Service Desk Analyst - Bedford Full Time Hybrid Salary - £38,000 Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies. Ensure support provided meets all defined service level agreements. … Manage and Support Provision of user, software and asset lifecycle management. Ensure resources are utilised effectively and ensure a quality service is delivered with best value for Council and customers. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI). Ensure support provided meets all defined service level agreements. Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach, Ensuring that all interactions with users of the service are handled in an efficient and courteous manner. Support provided is of a professional standard ensuring that high levels More ❯