4 of 4 Case Management Jobs in East London

vital part of our client's service redesign initiative, you will be responsible for: Leading the Change: Manage the reconfiguration of case management systems, focusing on LiquidLogic to ensure alignment with new workflows, policies, and reporting requirements. Evaluating Current Systems: Review the existing setup of Children's Care … Support case management systems and identify necessary enhancements. Crafting Proposals: Produce detailed, costed proposals for system design, build, and implementation. Translating Vision into Action: Turn redesigned services into updated workflows and digital forms within case management systems. Collaborating with Suppliers: Liaise with system suppliers to implement ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

external task workers, and scripting extensions Exposure to cloud platforms (AWS, Azure, GCP) and infrastructure-as-code (Terraform, Helm) Experience integrating process automation with case-management or service-orchestration platforms Understanding of agentic AI capabilities and how they can complement workflow automation Experience mentoring developers or contributing ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create, update … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software ...