1 to 25 of 89 Case Management Jobs in London

of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. About you We are looking for someone with: • Experience of scheduling/diary management ideally within a repairs environment • Proven track record of providing administrative services including accurate record keeping • Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint • Ability … of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc. • Process letters of claim promptly upon receipt, and play a supportive role in case management including system updates, accurate collation of files and claim documentation on behalf of Asset and Legal teams, ensuring full compliance with the protocols to deliver financial savings … to the Group • To liaise and assist contractors with the scheduling of works, tracking and monitoring through to completion to the right standards • Support the Case Management Officer in identifying issues requiring management input to ensure escalation when needed. • Support the Case Management Officer in the processing of payments associated with formal claims settled within More ❯

Local Government - IDOX & Alloy Systems Our longstanding client that operates within local goverment is hiring a Digital & Technology Programme Manager who has stong experience stakeholder engagement and supplier contract management skills. The successful candidate will lead the implementation of high-profile case management software projects, including those involving IDOX and Alloy systems . This is a … includes managing in-flight projects, initiating new ones from scratch, and ensuring successful outcomes through effective leadership and coordination. Key Responsibilities: Lead the end-to-end delivery of digital case management software implementations across multiple departments. Manage both in-flight and pipeline projects and initiate new projects from the ground up. Collaborate with stakeholders to define project scope … and data governance standards. Monitor project risks and implement mitigation strategies. Report progress to senior leadership and provide regular updates on milestones and outcomes. Drive user engagement and change management activities to support adoption of new systems. Manage supplier relationships and contracts effectively to ensure value and performance. Essential Skills and Experience: Proven experience managing digital programmes within a More ❯

If you are an experienced e-Discovery Case Manager with proven capabilities on Purview we have a new contract we would like to discuss with you. Please not this role is Inside IR35 and requires one day per week onsite. Experience of Microsoft Purview (Discovery (Premium) To verify and assign appropriate licenses Verify that required eDiscovery apps are enabled … in August 2025 Assign eDiscovery permissions Action requests (requests) by performing E-discovery digital investigation that attempts to find evidence in email i.e. Search for content in an eDiscovery case (Case management) What you'll do You’ll be working with our legal teams, external law firms, Technology, and external technology firms to solve problems related to … understanding of the eDiscovery, with a good knowledge of eDiscovery tools (Microsoft) A background in managing some or all phases of the eDiscovery lifecycle, such as collection, processing, review management and disclosures Experience of Microsoft Purview (Discovery (Premium) To verify and assign appropriate licenses Verify that required eDiscovery apps are enabled and setup correctly as we move from away More ❯

hour Job Ref: OR10441 Responsibilities Lead and develop training guidance for end users through one-to-one sessions or classroom coaching. Deliver induction training on all Adult Social Care case management IT systems to new starters. Support all service changes related to IT systems. Develop and deliver classroom training and one-to-one support on all Adult Social … Care and Corporate IT systems. Provide floor walking and one-to-one support for social workers and other associated staff on the use of case management IT systems, preferably Liquid Logic and ContrOcc. Develop and manage a library of training manuals. Lead the setup of training data and user accounts with appropriate configuration for trainees, liaising with server … engineers to maintain this data. Develop processes in line with IT technology to deliver Adult Social Care outcomes. Attend user group and other associated meetings. Produce and present management stats to ASMT monthly. Lead on all changes and updates on the systems, ensuring training is undertaken within set timelines. Promote good practice across Adult’s Social Care by upskilling More ❯

and understanding AI. To lead and develop training guidance to end users either through one to one sessions or classroom coaching Deliver induction training on all Adult Social Care case management IT systems to new starters Support on all service changes with regards to IT system Summary of Responsibilities and Personal Duties: To develop and deliver classroom training … and Corporate IT system, including developing training programme. To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc. Develop and manage a library of training manuals To lead in the set up training data and user accounts … To develop process in line with IT technology to deliver Adult Social Care outcome To attend user group and other associated meetings To be responsible for producing and present management stats to ASMT monthly To lead on all changes and updates on the systems and ensures training is undertaken in set timeline Lead and promote good practice across Adults More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK &I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As an Enterprise Account Executive reporting to … our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management - You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation - Develop and execute a personalized outbound strategy … to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management - Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering an More ❯

Technologies: SAP Netweaver Data Management Identity Access Management Worlflow Content Management Service Orientated Enterprise Integration Liferay JavaScipt Oracle Weblogic Jenkins Sparx Excellent contract opportunity for a Technical Architect to join an International client in the Pharmaceutical sector on an initial 3-month contract with long-term extension. The chosen candidate will be responsible for the design and … implementation of portal and workflow solutions, enterprise integration, SDLC technical standards & SDLC tools - configuration and management. Relevant professional expertise: (eg SAP (ERP, Basis, Netweaver, Portal) Master Data Management, Identity Access Management, Workflow/Case management, Portal/Content Management and Unified Communications) are desirable. Role-specific experience: Good technical knowledge of implementing portal and workflow More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution times, and root More ❯

the office. 36 hours Monday - Friday Location: WC2 About the Role: We are seeking two dedicated Business Analysts to join a critical initiative focused on the implementation of a Case Management System (CMS). This project aims to simplify complexity, streamline processes, and standardise casework, playing a vital role in the organisation's digital transformation. Key Responsibilities: Merge … operational templates into the CMS, collaborating with the project team. Identify and escalate technical issues related to operational templates within the project team. Collaborate with operational personnel to assist case teams in cleansing and enriching data according to the CMS data migration strategy. Work with the project team and selected suppliers to ensure operational templates align with business and … IT Business Analyst. Background or qualifications in computer science. Experience in migrating large volumes of complex data. Familiarity with digital transformation projects. Knowledge of implementing or working with a Case Management System. Experience with various project management methodologies, including Agile. Experience in the legal sector or working with Law Enforcement Agencies. Adecco is a disability-confident employer. More ❯

the office. 36 hours Monday - Friday Location: WC2 About the Role: We are seeking two dedicated Business Analysts to join a critical initiative focused on the implementation of a Case Management System (CMS). This project aims to simplify complexity, streamline processes, and standardise casework, playing a vital role in the organisation's digital transformation. Key Responsibilities: Merge … operational templates into the CMS, collaborating with the project team. Identify and escalate technical issues related to operational templates within the project team. Collaborate with operational personnel to assist case teams in cleansing and enriching data according to the CMS data migration strategy. Work with the project team and selected suppliers to ensure operational templates align with business and … IT Business Analyst. Background or qualifications in computer science. Experience in migrating large volumes of complex data. Familiarity with digital transformation projects. Knowledge of implementing or working with a Case Management System. Experience with various project management methodologies, including Agile. Experience in the legal sector or working with Law Enforcement Agencies. Adecco is a disability-confident employer. More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

on Airflow, that enables scalable, auditable detection pipelines. Data pipelines in DBT and Snowflake that serve both ML models and rule-based logic. Backend services and APIs that handle case management, automated decisioning, merchant termination workflows, and integrations with adjacent platform services. We collaborate closely with Compliance, Risk, Platform Engineering, Data Engineering, and Operations teams to continuously evolve … and machine learning engineers to build and maintain the engineering infrastructure supporting our analytical intelligence. Design, develop, and maintain backend services that support financial crime workflows, including alert generation, case management, and customer termination. Build and maintain robust, well-tested code with a focus on performance, reliability, and operational efficiency. Maintain and evolve the engineering infrastructure behind our More ❯

finish. Liaise with clients, estate agents, mortgage lenders, and other solicitors. Ensure compliance with CQS and regulatory standards. Draft and review legal documents, contracts, and title documentation. Accurately update case management systems and maintain client records. Use AI-driven tools and in-house technology to streamline file management and client communication. Work proactively to meet deadlines and … your own caseload independently. Excellent knowledge of conveyancing procedures and current property law. Strong attention to detail and organisational skills. Comfortable working in a high-volume environment. Proficient with case management systems and legal tech (AI experience a plus). Strong communication and client care skills. Ambitious, with a genuine desire to develop and grow within the firm. More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

they will allow remote working. You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

for a 3 month contract, with strong possibility of extension. Skills/Experience required : Design, integration and implementation experience in one or more of the following domains: Workflow and Case Management; Portal and web content management; Document management; Identity Access Management; Data Warehouse, ETL and BI architecture Ability to use the software architecture tools and More ❯

candidate will lead and develop training guidance to end users either through one to one sessions or classroom coaching and will deliver induction training on all Adult Social Care case management IT systems to new starters. They will provide floor walking and one to one support for social workers and other associated staff on the use of all … case management IT system, preferably Liquid Logic system and ContrOcc. If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

Senior Enterprise Account ExecutiveLondon, United Kingdom Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform. Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operation excellence and lead transformation. As … to our VP of Sales, you will be tasked with landing & expanding our enterprise customer accounts acrossUK&I, Nordics, and overall EMEA region. What you'll be doing: Sales Management -You will be focusing on growing the Flowable subscription revenue by building new business and expanding the footprint within existing accounts. Pipeline Generation -Develop and execute a personalized outbound … strategy to target ideal customer profiles (ICPs) across key verticals and geographies. Account Management -Drive account growth through strategic expansion, upsell, and cross-sell within existing customer accounts, aligning solutions to evolving business needs. What you bring: Are you passionate about sales and contributing to the on-going commercial success of a progressive, future-orientated business and about delivering More ❯

into functional Salesforce specifications, ensuring solutions align with organizational objectives. Document user stories, workflows, and process maps to inform Salesforce configurations and enhancements. Design and implement customer service workflows, case management processes, and automation solutions Optimize knowledge base management, Partner Support and self-service portal capabilities Configure and develop advanced Case routing, escalation, and assignment rules … as a business systems analyst on the Salesforce platform Minimum of 5+ years of experience in Service Cloud and Experience Cloud. Deep knowledge and experience in implementing Support Processes, Case lifecycle, Partner Support Management, Entitlements, Milestones, Knowledge, CTI, Chat. Strong knowledge of Service Cloud Einstein ,Prompt Builder, and Agentforce Strong understanding and hands-on experience with Salesforce configuration More ❯