1 to 25 of 95 Case Management Jobs in London

ready for delivery. Liaise regularly with customers to share information and ensure the customer is happy with the delivery of data dashboard and case management solutions. Raise awareness and identify any additional products or services the customer may require. Ensure that all internal systems, particularly HubSpot, are updated … customer details. Stay up to date on all projects and services, with particular focus on local government product developments and the data and case management portfolio. Skills Required: The ability to build and maintain strong client relationships, particularly within local government organisations Responsible for building sales pipeline with ...

technically strong architect to take ownership of end-to-end ServiceNow architecture, lead technical governance and drive the delivery of complex telecommunications service management solutions. Job Responsibilities/Objectives You will be responsible for defining and governing the overall ServiceNow platform architecture, ensuring scalable, secure and integrated solutions across … Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), Customer Service Management (CSM) and the Common Service Data Model (CSDM). Key responsibilities will include: Architecture & Technical Leadership: Define and own the target ServiceNow architecture, covering instance strategy, role-based access control (RBAC), integration standards and platform ...

heart of our data transformation journey. You will be responsible for designing the frameworks, standards, and technology architecture that connect core business systems across case management, finance, CRM, analytics, and AI platforms. Working closely with senior technology and business leaders, you will help shape a scalable and sustainable … will do? Define and maintain the enterprise data architecture, including conceptual, logical, and physical data models. Design integration strategies and architecture patterns that connect case management, finance, CRM, document management, and analytics systems. Drive adoption of modern integration approaches, favouring API-led and event-driven architectures over ...

products behind our new Financial Investigation Unit as we expand into new financial products and markets. You will own the roadmap for investigation case management and customer offboarding. You’ll use AI to give investigators a complete picture of each case faster, and turn approved decisions into … from the ground up and, over time, build the team that runs it. Responsibilities Own and prioritise the product roadmap for financial investigation case management and customer offboarding, focusing on investigation quality, timely decisions and reliable execution. Translate investigator needs into clear product requirements and acceptance criteria. Design ...

Customer Engagement (CE) and Dynamics 365 Customer Service solutions. Design and implement Omnichannel capabilities to support seamless customer interactions across multiple channels. Configure case management, queues, work allocation, routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre … design Security model definition Integration requirements gathering Work collaboratively with architects, developers, testers, and delivery teams throughout the project lifecycle. Contribute to Application Lifecycle Management (ALM) activities and deployment planning. Testing & Adoption Support test planning, user acceptance testing (UAT), release management, and deployment activities. Assist with training, knowledge ...

programmes. This is a high-impact role where Dynamics 365 and Dataverse sit at the heart of the solution, supporting complex customer engagement, relationship management, underwriting and claims-related business processes. You will be responsible for defining end-to-end solution architecture across Dynamics 365, modern web applications, Azure … Dynamics 365, Dataverse, modern web applications, Azure services and enterprise platforms work together as a coherent solution ecosystem. Design solutions supporting customer engagement, relationship management, case management, underwriting and claims-related business processes. Define integration strategies between Dynamics 365 and wider enterprise applications, operational platforms, data platforms ...

opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC. You will manage our day-to-day technology needs, working closely … user accounts, permissions and devices. Provide first-line technical support to staff and work external provider to resolve more complex issues. Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting. Maintain and update both organisations' websites, including content and routine technical ...

reporting on performance indicators, including nationally collected data. This is an exciting opportunity for a highly motivated and detail-oriented individual with expertise in case management systems within Children’s Social Care. If you thrive in a dynamic environment, have strong communication skills, and can lead on design … that enhance the efficiency and effectiveness of services for children and young people. Drive improvement and reporting – Provide accurate and timely reporting into programme management and service improvement plans, ensuring feature requests are prioritised and processed alongside strategic development initiatives. Enable frontline success – Ensure systems are designed to support ...

design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. … Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft Power Platform, including Power Apps and Power Automate. Strong requirements gathering and stakeholder ...

will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency. This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms … teams, and external vendors for data center activities. Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records. Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement. Perform hardware troubleshooting for physical servers, rack‐mounted devices, PDUs, cabling, and connectivity issues. ...

hybrid - £545 Role Overview We are seeking an experienced ServiceNow Technical Architect to lead the design and implementation of ServiceNow solutions across Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM), the Common Service Data Model (CSDM), and Customer Service Management (CSM). This role owns … Required Skills & Experience 6+ years ServiceNow experience, including 3+ years in an architect-level role Hands-on implementation experience across TSM and TSOM (event management, alarm correlation, service assurance workflows) Strong working knowledge of CSDM (v2/v3) - service modelling, application/service relationships, and CMDB data governance Proven ...

Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations Case management Omnichannel service Workforce productivity Knowledge management Digital self‐service Customer support operating models Service metrics and performance management Proven ability … conduct strategic conversations with CIO‐level stakeholders on customer service technology, organisational transformation and AI adoption. Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation. Experience defining service transformation strategies that combine process ...

Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations, Case management, Omnichannel service, Workforce productivity, Knowledge management, Digital self‐service, Customer support operating models, Service metrics and performance management. Proven ability to engage … conduct strategic conversations with CIO‐level stakeholders on customer service technology, organisational transformation and AI adoption. Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation. Experience defining service transformation strategies that combine process ...

people. Clifford Chance is a place where the brightest minds and the best of colleagues meet. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

improvement. What you will do? As our Data Engineering Lead, you will: Design, develop and maintain enterprise ETL/ELT pipelines, integrating data from case management, finance, CRM and third-party systems into a central data platform. Lead the development and continuous improvement of our cloud-based data … protection and access control principles within cloud-based data platforms. Comfortable working in regulated data environments with sensitive personal and litigation data. Excellent stakeholder management and communication skills. Desirable Experience Exposure to predictive analytics, machine learning operationalisation or AI platforms. Experience working with Dynamics CRM, case management ...

Technical Business Analyst - Case Management Project - Central Government - Active SC Clearance Required - Outside IR35 - Initially until March 27 - £500-£600 a day - London/Hybrid We are looking to engage an experienced Technical Business Analyst with hands-on experience delivering case management transformation within a regulatory … eDiscovery capabilities eConfidentiality tooling AI-enabled evidence review Structured document drafting Workflow automation Data science and analytical pipelines The team will assess the current case delivery model and identify the most significant opportunities for redesign across people, process, data, technology and governance. Key objectives will be to: 1. Diagnose ...

fraud* Screening of accountholders and payment counter parties* Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.* Addressing regulatory reporting and audit demands on timePaytech issue products for its agents under Paytech’s own e-money licence, overseen … have their own e-money/banking licence.This is an opportunity to be part of a fast-moving environment where key objectives include:Management of the Compliance domain where PPS is undergoing a businesstransformation in terms of:* Transaction monitoring for fraud prevention and AML* Screening of accountholders (both users ...

Morson Group seeks an experienced Technical Business Analyst to lead a case management transformation for a Central Government project. The role requires hands-on delivery in a regulatory environment with active SC clearance. The engagement is outside IR35, based in London with hybrid working. Key objectives include defining ...

operation runs a modern fraud estate spanning behavioural biometrics on the digital channels, an enterprise card fraud monitoring platform, a newly implemented fraud case management system, and the bank's core and online banking data. Your job is to make that estate speak: correlate data across … find into detection. What you will do Query, extract and correlate data across multiple systems and databases - digital channel telemetry, card fraud alerts, case management records, core and online banking data - to identify fraud patterns, emerging typologies and detection gaps. Convert analysis into action: build the evidence base ...

bring 11+ years of software development and 9+ years of hands-on Pega development, plus a Pega CSSA certification, with deep expertise in configuration, case management, integrations, and guardrail-compliant development. #J-18808-Ljbffr ...

Story BearingPoint is an independent management and technology consultancy with European roots and a global reach. We work alongside organisations to help them achieve measurable business outcomes through strategy, transformation, technology and innovation. Our consultants combine deep industry expertise with leading technology capabilities to deliver practical solutions that create … Microsoft and programme standards. Customer Engagement Transformation Design customer acquisition, onboarding, retention, service and loyalty journeys. Define lead-to-opportunity, opportunity-to-close, account management and forecasting processes. Design case management, knowledge management, entitlement, SLA and omnichannel service processes. Architect personalised, event-driven customer journeys across ...

continuous improvement of critical Deposit Applications. This role is accountable for the end-to-end technical delivery, operational performance, security, resilience, and lifecycle management of a portfolio of business-critical applications hosted primarily on Microsoft Azure.Hybrid working:The places that you work from day to day will vary according … C#, ASP.NET, Web APIs, SQL Server, and SSIS.Experience with Azure Cloud, CI/CD pipelines, DevOps, and Agile/Scrum delivery.Knowledge of CRM/Case Management platforms such as Siebel CRM and/or Microsoft Dynamics 365.Experience with application integration, API-led architectures, and high-volume data processing ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

continuously enhance our enterprise data governance framework. This is a key leadership role responsible for ensuring that the firm's claims, client and case data remains accurate, trusted, appropriately protected and compliant with regulatory requirements. Working across business and technology functions, you will define the standards, policies and controls … that underpin effective data management while supporting the organisation's growing use of analytics, automation and AI. You will act as the central point of expertise for data governance, helping colleagues understand and fulfil their responsibilities as data owners, stewards and custodians. What you will do? As the Data ...

provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. The CSM may be required to occasionally be available for some after-hour … Current Experience working in the Financial&Regulated/HLS industry. Core Clouds (Sales Cloud & Service Cloud) Familiarity with Sales and Service capabilities, including pipeline management, forecasting, case management, and omni-channel service delivery. Understanding of how enterprise sales and service teams operate and derive value from ...