1 to 25 of 75 Case Management Jobs in London

Description: The Service Management - Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters. Are you passionate about service management, customer experience, business analytics, and love working with the … a burning desire to move fast and be bold? Then we want you on our team! About the Role: Contribute to targeted Service Improvement Plans in collaboration with Service Management leadership, Enterprise Problem Management, and our Service Providers. Contribute to product design and development of the TR Service Dashboards. Contribute to process and technical capabilities (e.g., Data Modeling … and report production, process flow charting, and iterative service improvement activities (e.g. daily standups, data quality checks, change reviews, tool enhancement design and review). Contribute to proactive problem management through identification of trends to enhance service reliability and availability. Support for Service Management activities to ensure a consistent standard of incident, problem, change and other practice areas More ❯

compliance tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of … ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring timely and successful implementation. Stakeholder Engagement: Collaborate with Compliance SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage … expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering committee and senior stakeholders. Change Management: Support business readiness activities More ❯

in software QA methodologies, tools and processes. Experience in mapping test strategies to requirements, creating detailed test cases and test plans, and preparing test data. Working knowledge with test case management tools (e.g. TestRail). Good relational and/or non-relational database experience. Strong collaboration and communication skills as you will be working together with DEVs, QAs More ❯

controls, and enhancing our fraud monitoring capabilities. Key Responsibilities Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities. Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate … with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor KPIs and generate regular fraud performance reports for senior stakeholders. Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space. Support the … and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud teams or projects. Solid understanding of digital payment systems More ❯

goals and meet end-user requirements and acceptance criteria. Review and analyze existing application effectiveness and efficiency, developing plans for improvement or leveraging these systems more effectively. Development & Release Management Provide technical leadership to the business, CDITO team, and development teams. Own and plan demand management for IT application development and deployment services, managing business requirements, project needs … IT maintenance, and support. Recruit and manage an application team of interim/specialist resources as needed to respond to project and business demands. Operational Management Identify and resolve application issues and errors, liaising with the wider CDITO team to triage IT incidents, ensuring all incidents, problems, and change requests follow FSCS processes. Lead the design, development, and installation … maintain system stability and support levels. Manage the maintenance of FSCS IT systems and solutions policies, standards, and controls, aligned with good practice and FSCS's IT strategic direction. Management of Team Provide technical support and guidance to the team to ensure compliance with procedures and requirements. Conduct regular reviews of team members' progress against objectives and address issues More ❯

easy access and transport links via St Paul's, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. The impact you will have: Leading and assisting the Risk Management and Audit teams by handling internal and external audit requests related to Risk System tools. Assisting the rest of the team with escalations and mitigating emerging fraud trends. Conducting … as Power BI and Tableau to effectively present and analyse risk-related data and trends. Working knowledge of antifraud solutions/risk systems/device fingerprinting and CRM/case management tools. Knowledge about cyberthreats (e.g., malware, ransomware, botnets, exploit rootkits). Knowledge of machine learning model validation, swap population review, deployment. Any of the below will be More ❯

Senior Case Management Developer UK-based (99% hybrid working – work from anywhere in the UK) Up to £65,000 + excellent benefits 36-month Fixed-Term Contract Are you a specialist in legal tech or case management platforms looking for your next big challenge? This is a rare opportunity to join a highly regarded digital and … to work from virtually anywhere in the UK. Our client, a respected organisation leading transformation in legal services, is embarking on a major programme to implement a new SaaS Case Management System (CMS). As Senior Case Management Developer , you’ll play a pivotal role in designing, developing, and delivering high-quality workflows and solutions that … in the successful adoption of the new legal tech platform Acting as a technical partner across CRM and ERP integrations What you'll bring: Hands-on experience with legal Case Management Systems (such as ShareDo, Peppermint, LEAP, or OpenText), ideally within regulated or legal sectors Proven experience working on CRM/ERP transformations or similar enterprise-wide systems More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

and cybersecurity teams to investigate breaches and unauthorized access incidents; Provide clear and comprehensive reports on investigation findings to the Compliance Director and senior leadership; Ensure proper documentation and case management for internal and regulatory audits; Recommend corrective actions, disciplinary measures, or process changes based on findings; Oversee the company’s whistleblower hotline and ensure effective case … analytical and problem solving skills, with attention to detail; Excellent communication and report writing abilities; High level of integrity, discretion, and ability to handle confidential matters; Leadership and stakeholder management skills; Certified Fraud Examiner (CFE); Certified Information Systems Auditor (CISA); Certified Compliance & Ethics Professional (CCEP); Digital Forensics Certifications (EnCE, CCE, or GIAC) We offer: Stable salary, official employment. Remote More ❯

with stakeholders and analysts to define business requirements. Maintain and improve data quality, including cleansing and deduplication. Provide 3rd-line technical support for CRM and Power Apps platforms. Optimize case management workflows, SLAs, and automation processes. Integrate Dynamics 365 with other systems, ensuring seamless data flow. Stay up to date with Microsoft Power Platform advancements and best practices. … Apps, Power Automate, and SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ More ❯

our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within … on what's required for successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables Controlling and communicating project scope … schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and technical requirements Configuration Configuring the software based on the solution design performing quality assurance to More ❯

our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within … on what's required for successful implementations Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices Project Management Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables Controlling and communicating project scope … schedule, budget, and risk to customers and management Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" Business Analysis Gathering and documenting customer functional and technical requirements Configuration Configuring the software based on the solution design performing quality assurance to More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯

while designing and develop comprehensive Power Apps (both canvas and model-driven). Additionally you will Create advanced Power Automate workflows for complex scenarios such as document processing and case management. Key skills and responsibilities, Previous Dataverse experience Strong Microsoft knowledge and experience Proficient in Microsoft Power Platform development Extensive experience with Dataverse, including schema design, security roles, business … hybrid logic frameworks Engineer low-maintenance pipelines capable of processing 200+ document formats Contribute to predictive analytics projects and data-driven decision-making Design API-first integrations with property management and financial platforms Interested!?! Please send your up to date CV to Dean Sadler-Parkes at Crimson for immediate review Not interested?! Do you know anyone that might be More ❯

conduct file audits, and ensure adherence to client standards. Serve as a main point of contact for clients/General Counsel to facilitate ongoing collaboration and coordination. Assist in case management, reporting, and facilitating communications with internal and external stakeholders. Qualifications: Background in business administration or experience in a professional services environment. Education in a regulated healthcare discipline More ❯

with a passion for learning, delivering results and making a positive impact. Qualifications, Experience & Skills • BA/BSc degree, or work experience equivalent, in human resources, psychology, business, change management or other relevant field. • CIPD Qualification (Level 5 or higher preferred) or equivalent experience. • Experience of having worked in employee relations, at business partner level, similar or above, minmum … environment, balancing legal requirements and cultural differences. • Strong analytical and problem-solving abilities, with the capacity to influence senior stakeholders. • Proficiency in HR information systems, ideally Success Factors, and case management software. Attributes • Demonstrates high integrity and professionalism at all times. • Positive and enthusiastic, “can do” attitude. • Solutions focused. • Structured, organised and methodical work style. • Team player, supportive More ❯

with a passion for learning, delivering results and making a positive impact. Qualifications, Experience & Skills • BA/BSc degree, or work experience equivalent, in human resources, psychology, business, change management or other relevant field. • CIPD Qualification (Level 5 or higher preferred) or equivalent experience. • Experience of having worked in employee relations, at business partner level, similar or above, minmum … environment, balancing legal requirements and cultural differences. • Strong analytical and problem-solving abilities, with the capacity to influence senior stakeholders. • Proficiency in HR information systems, ideally Success Factors, and case management software. Attributes • Demonstrates high integrity and professionalism at all times. • Positive and enthusiastic, “can do” attitude. • Solutions focused. • Structured, organised and methodical work style. • Team player, supportive More ❯

innovation projects by LDR trainees. Using Technology Working to develop and support LDR and CRI's use of technology, including the use of e-disclosure, costs estimating and budgeting, case management and document automation tools. Working collaboratively with the Knowledge Lead, Knowledge Partner and others, to identify opportunities to use new technology or new processes to bring internal More ❯

In this role, you would be a part of the People & HR Services - People Relations function. This is an exciting opportunity for a highly experienced People Relations Case Specialist to join us during a pivotal period of transformation within People & HR Services. As a subject matter expert in Employee Relations (ER) cases, you will provide comprehensive case management … products, upskilling managers and enhancing the colleague experience for all UK employees Expert ER Skills * SME Operating as a trusted Partner to CFU HR and Senior Leaders providing strategic case management support. * Managing Risk Highlighting issues and challenges before they arise, balancing commercial, ER and people risks to aid sound decision making. Analytical Skills * Problem-Solving: Assessing high … risk and highly complex people issues and developing effective solutions. * Data Analysis: Evaluating employee data to identify trends and areas for improvement Communication Skills * Stakeholder Management; ability to challenge and have difficult conversations with Leaders of all levels and arrive at mutually agreeable decisions. * Effective Communication: Ensuring clear and open communication. * Active Listening: Understanding colleague and stakeholder concerns and More ❯

utilising both internal and external data and intelligence. In this role, you will contribute to the development and delivery of data, as well as the creation and analysis of Management Information (MI). Your work will inform strategic decision-making and support the implementation and optimisation of cutting-edge counter-fraud controls and underwriting risk management across the … on internal and external data to enable performance monitoring, and to support and improve fraud controls and underwriting capabilities. Provide data and analytics to improve the prioritisation of fraud case management, and to assist the counter-fraud investigators to develop their capability to combat financial crime. Make data-driven recommendations to enhance the efficiency of the counter-fraud … process and aid improved underwriting performance. Provide analytics to support business case appraisals. Assist in engaging with external companies and intelligence agencies to identify new opportunities to combat fraud and enhance our underwriting capabilities. Use data to identify fraud rings and organised fraud, adhering to internal and industry protocols. Collaborate with Underwriting, Fraud Investigators, Claims, and Pricing teams to More ❯

will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives … and a passion for customer experience are all key attributes for this role. Core Responsibilities: You will assist customers in resolving technical issues and document all customer interactions in case management software (ticketing) in a timely manner. Assist Tier 3, developers or other team members with obtaining data/details for troubleshooting purposes. Be an advocate for the … Customer, relating to each case with empathy and urgency so as to build a lifelong relationship with Amwell Create, track and manage incoming support tickets with the utmost sensitivity to the Customer's experience and needs Utilize a variety of tools and techniques to review, investigate, and resolve individual support cases related to any of Amwell's product lines More ❯

high-performing QA team (initially hands-on). Develop, maintain, and execute automated test suites using tools such as Selenium , Cypress , and Postman/API testing frameworks. Oversee test case management, defect tracking, and reporting via Azure DevOps . Collaborate with developers to ensure testable code and clear documentation. Ensure full test coverage of functional, regression, performance, and … Skills Strong hands-on experience with automated test tools (eg Selenium, Cypress, Postman). Experience in API testing and test automation frameworks. Familiarity with Azure DevOps or similar test management tools. Working knowledge of at least one programming language : Python, Java, or JavaScript. Understanding of CI/CD processes and integration with test automation. Leadership & Process 5+ years of More ❯