1 to 25 of 83 Case Management Jobs in London

solution design through to build, testing, deployment and ongoing optimisation. Essential Skills & Experience: * Minimum 2-5 years' experience designing, developing, configuring and delivering legal case management solutions. * Strong experience with Clio Operate (formerly ShareDo) * Experience developing and implementing workflow-driven business solutions. * Strong understanding of legal services, case management processes and law firm operations. * Experience working with integrations with other legal applications * Knowledge of APIs, data mappings, integration triggers and system dependencies. * Interest in AI, automation and the application of emerging technologies within legal workflows * Strong analytical, troubleshooting and problem-solving skills. * Excellent stakeholder management ...

delivery of security automation capabilities, being responsible for alert ingestion, enrichment, and automated response workflows that drive efficient, consistent handling of security alerts. Case Management – Own and evolve the security case management platform, ensuring effective support for Security Operations and Security Fusion Centre teams while driving … security automation capabilities. Define and implement automation use cases, reducing manual effort and accelerating response and remediation activities. Own and evolve the security case management platform, ensuring it meets the operational needs of stakeholders. Manage the infrastructure, platforms, and engineering practices that underpin security automation. Champion Infrastructure ...

customers and aligns with the firm's broader objectives, covering AML, KYC/CDD, sanctions screening, transaction monitoring, fraud detection and investigator/case management tooling, while balancing regulatory compliance, customer experience and commercial value. Supports the expansion of our proposition into new investment services, products and geographies … balancing speed-to-market with compliance requirements. Acts as a subject matter expert on financial crime, providing guidance and support to stakeholders and senior management, and translating global regulations into practical financial crime product capabilities across all channels, customer types, products and geographies. Leads discovery efforts and market research ...

design and configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. … Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft Power Platform, including Power Apps and Power Automate. Strong requirements gathering and stakeholder ...

clients. We are seeking an experienced ShareDo Architect to join our Legal Technology and Delivery function and lead the design and implementation of enterprise case management and workflow automation solutions. This is a hybrid contract position based in the London, UK area. Candidates must currently reside within commuting … leading solution architecture, technical design, and implementation strategy across complex ShareDo engagements. The successful candidate will combine deep ShareDo expertise with strong stakeholder management and consulting capabilities, ensuring client solutions are scalable, maintainable, and aligned with business objectives. Responsibilities: Solution Architecture & Design Lead discovery workshops with business and technical ...

customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording, monitoring, quality management, and reporting. Contact Lens and conversational analytics where required. Prompts, audio, text-to-speech, and speech recognition. Lambda integrations within Contact Flows. Amazon Connect … Connect solutions. Amazon Connect Cases Hands-on experience with Amazon Connect Cases is required or strongly preferred. The developer should be able to: Design case-management journeys around customer interactions. Configure case templates, fields, statuses, and workflows. Understand the relationship between contacts, customers, and cases. Create ...

customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording, monitoring, quality management, and reporting. Contact Lens and conversational analytics where required. Prompts, audio, text-to-speech, and speech recognition. Lambda integrations within Contact Flows. Amazon Connect … Connect solutions. Amazon Connect Cases Hands-on experience with Amazon Connect Cases is required or strongly preferred. The developer should be able to: Design case-management journeys around customer interactions. Configure case templates, fields, statuses, and workflows. Understand the relationship between contacts, customers, and cases. Create ...

recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who are seeking an experienced Business Analyst to join their team on a 3-month Fixed Term Contract. The successful candidate will be working with a client within the legal sector, supporting … enterprise technology change programmes Experience working within professional services, regulated environments or similarly complex organisations Experience supporting enterprise SaaS migration programmes involving Document Management, Case Management, Practice Management or other business-critical enterprise applications Strong requirements gathering, process mapping and stakeholder management skills Experience analysing ...

recruiting on behalf of our valued client, a market leading provider of IT Project Management Services, who are seeking an experienced Business Analyst to join their team on a 3-month Fixed Term Contract. The successful candidate will be working with a client within the legal sector, supporting … enterprise technology change programmes Experience working within professional services, regulated environments or similarly complex organisations Experience supporting enterprise SaaS migration programmes involving Document Management, Case Management, Practice Management or other business-critical enterprise applications Strong requirements gathering, process mapping and stakeholder management skills Experience analysing ...

Working with Technology, Transformation and Digital teams, you’ll ensure future processes make best use of digital capability, including Workday, automation, AI-enabled services, case management and knowledge management. You’ll build trusted relationships with senior stakeholders, facilitate workshops and design sessions, and translate insight into executive-level … workforce transformation or operating model review programmes in large, complex organisations. With strong knowledge of operating model design, organisational effectiveness, workforce planning and change management, you’ll have previous experience and the ability to redesign HR, People, Shared Services, Customer Experience or Corporate Functions to improve efficiency, effectiveness ...

frameworks. This role suits someone who has experience in chargebacks, eCommerce/product fraud and fraud prevention strategy, with the ability to move beyond case management and drive long-term improvements. Role Focus Analyse existing fraud and chargeback case backlogs to identify recurring patterns and root causes. … reducing chargeback rates and financial losses. Experience Required * Proven experience in chargebacks, payment fraud or fraud operations * Strong understanding of chargeback processes and dispute management * Experience analysing fraud trends and implementing preventative measures * Background within eCommerce, online retail or high-volume transaction environments * Ability to develop fraud frameworks, controls ...

technology teams and third-party partners to strengthen monitoring, detection and incident response across the business. You'll own the end-to-end incident management lifecycle, coordinating responses to security incidents, driving investigations, facilitating lessons learned and ensuring improvement actions are delivered. Alongside this, you'll configure and optimise … SIEM, threat protection and case management platforms, developing new detection rules, alerts and automation to improve our ability to identify and respond to emerging threats. You'll build and maintain operational playbooks and runbooks, helping establish consistent ways of working across internal teams and managed service providers. ...

planning, documenting technical requirements, designing, developing, and testing all software systems and applications for the firm. Works closely with architects, product managers, project management, and end-users in the development and enhancement of existing software systems and applications, proposing and recommending solutions that solve complex business problems. About … RoleWe are seeking a highly motivated senior level Appian Developer to join our technology team and build scalable, enterprise-grade workflow and case management solutions on the Appian platform. This role requires strong hands-on development expertise, integration experience, and the ability to collaborate closely with business ...

with first line and second line operational and compliance teams to ensure controls are effective, explainable, audit‐ready. Collaborate with operations teams to optimise case management, to review workflows, and tooling. Delivery & execution Translate regulatory requirements into clear product requirements. Partner with Data teams on: Risk scoring methodologies … Diligence (CDD), Enhanced Due Diligence (EDD), Business verification and corporate structures Jurisdictional regulatory requirements. Experience designing or working with: Risk scoring systems, workflow/case management tools, data enrichment and third‐party integrations. Analytical thinking and proficiency with system design discussions. Demonstrated ability to influence across functions ...

fraud* Screening of accountholders and payment counter parties* Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.* Addressing regulatory reporting and audit demands on timePaytech issue products for its agents under Paytech’s own e-money licence, overseen … have their own e-money/banking licence.This is an opportunity to be part of a fast-moving environment where key objectives include:Management of the Compliance domain where PPS is undergoing a businesstransformation in terms of:* Transaction monitoring for fraud prevention and AML* Screening of accountholders (both users ...

fraud Screening of accountholders and payment counter parties Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes. Addressing regulatory reporting and audit demands on time Paytech issue products for its agents under Paytech's own e-money licence … have their own e-money/banking licence. This is an opportunity to be part of a fast-moving environment where key objectives include: Management of the Compliance domain where PPS is undergoing a business transformation in terms of: Transaction monitoring for fraud prevention and AML Screening of accountholders ...

with the Library Personal Conduct Code and relevant University policies, regulations and procedures recording and reporting incidents accurately using relevant University reporting, enquiry or case-management systems and contribute to the identification of recurring issues, patterns of behaviour or areas of concern responding appropriately to student welfare concerns … assess situations and determine when intervention, referral or escalation is appropriate ability to use Microsoft 365 and relevant digital enquiry, reporting and record-management systems experience of following procedures, escalating concerns appropriately and maintaining accurate records Commitment to equality, diversity and inclusion and to treating all users fairly, respectfully ...

with the Library Personal Conduct Code and relevant University policies, regulations and procedures recording and reporting incidents accurately using relevant University reporting, enquiry or case-management systems and contribute to the identification of recurring issues, patterns of behaviour or areas of concern responding appropriately to student welfare concerns … assess situations and determine when intervention, referral or escalation is appropriate ability to use Microsoft 365 and relevant digital enquiry, reporting and record-management systems experience of following procedures, escalating concerns appropriately and maintaining accurate records Commitment to equality, diversity and inclusion and to treating all users fairly, respectfully ...

data protection, and accessibility standards. Design and implement integrations with internal and third-party systems. Drive DevOps, CI/CD, code quality, and release management practices. Support architectural decisions and contribute to solution design workshops. Technical Design & Development Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud … models. Configure sharing rules, role hierarchies, and external user access. Develop branded digital experiences compliant with HMRC standards. Service Cloud Implementation Configure and customize: Case Management Omni-Channel Knowledge Base Entitlements Service Console Escalation Processes Implement workflow automation and service efficiency improvements. Sales Cloud Implementation Develop solutions supporting ...

maturity. In addition to overseeing major platform implementations (including a new third‐party KYC/CDD SaaS solution, fraud, ABC, tax evasion monitoring and case management), the role will play a key part in transitioning the AFC technology estate from a programme‐driven delivery model to product … delivery of the Financial Crime transformation programme, including: Implementation of a 3rd‐party KYC/CDD SaaS platformFraud, ABC, and tax evasion monitoring capabilitiesModernised case management and investigative workflowsSupport and guide the organisation's transition from time‐bound change programmes to a perpetual product model, with persistent teams ...

have led technology-enabled transformation within operations functions at large regulated institutions. They understand the realities of high-volume, compliance-sensitive service environments - SLAs, case management, escalation paths, and the human impact of getting automation wrong. AI/Automation Program Leaders: Senior leaders who have implemented … trust. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong. Pragmatic Technologist: Possesses strong working knowledge of AI - including LLMs and agentic frameworks ...

line — Payments, Investor Services, Issuer Services, or Trade. This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line — contributing to strategic direction … just strategy Direct, day-to-day client engagement - you are regularly in the room with enterprise clients validating solutions and co-creating products Use case ownership - you manage specific AI use cases end-to-end, from business case through to production and commercial launch Commercial discipline - you apply ...

driving the long-term success, satisfaction, and retention of IDeaS clients by ensuring optimal implementation, configuration, and adoption. With expertise in IDeaS solutions, revenue management, and client relationship management, the ISM is responsible for providing clarity and innovation to the client experience. This ISM acts as a trusted … partnerships and support clients fully leverage their investment in IDeaS solutions. This role is ideal for seasoned professionals experienced in SaaS, hospitality, or revenue management with a strong technical foundation and commercial acumen. We are specifically looking for Fluent French Speaking professionals. What you'll be doing...Client Relationship Management ...

consultancy, with plenty of scope to develop your technical and consulting skills. What You'll Be Doing Configure, develop and optimise ShareDo workflows for case and matter management Build and deliver client portals, dashboards, reporting and BPMN-driven workflows Translate business and client requirements into practical, scalable ShareDo … with experience configuring and delivering business applications, workflow platforms or similar SaaS solutions. You'll ideally have: Experience with ShareDo or a comparable workflow, case management, low-code or business application platform Strong experience with Microsoft Word document automation, templates and document generation A good understanding of object ...

investment mandate processes. You will define how platforms including ComplyAdvantage, OCS, Salesforce and Snowflake work together, bringing greater consistency across data, workflow, decisioning, case management and user experience. The role combines Financial Crime domain expertise with enterprise and solution architecture, data and integration architecture, platform strategy and emerging … Financial Crime technology landscape. Define the strategic architecture across transaction monitoring, AML, sanctions and PEP screening, adverse media, onboarding, risk rating and case management. Create a unified architecture across data, workflow, decisioning and user experience, reducing fragmented processes and duplicated data. Assess and rationalise the existing technology landscape, including ...