1 to 25 of 49 Case Management Jobs in London

ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist 6 months Remote InsideIR35 - Umbrella only The ServiceNow Source-to-Pay (S2P) & Finance Case Management Specialist is responsible for the design, configuration, and ongoing optimisation of ServiceNow solutions supporting Source-to-Pay, Finance Case Management … teams to deliver scalable and value-driven outcomes. Key Responsibilities ServiceNow Configuration & Delivery Configure, support, and enhance ServiceNow Source-to-Pay (Procurement, Purchasing, Supplier Management) and Finance Case Management modules Translate business requirements into functional ServiceNow solutions using out-of-the-box capabilities and configuration best practices ...

Title: Solution Architect - Case Management Programme Location: London (Hybrid - 2 - 3 days onsite) Contract Type: 6 Outside IR35 Contract About the Role We are seeking an experienced Solution Architect to support a major programme delivering a modern case management system. This role will be critical … user-centric solution. You will work closely with business stakeholders, delivery teams, and technical specialists to design and govern solutions that support complex case management processes. Key Responsibilities Define and own the solution architecture for the case management implementation Translate business requirements into scalable, robust technical ...

deliver data collections and statutory returns in order to meet the information needs of the Children, Schools and Families department. Extract data from case management and other systems used by the department or central government to develop reports, using analytical techniques, ensuring accuracy, clarity and timeliness. Develop … contribute to the co-ordination and production of management information, analysis and dissemination to internal and external customers. Maintain and develop shared systems in order to improve the supply and use of high-quality data across the department. MAIN DUTIES AND RESPONSIBILITIES Responsible to the Performance Manager for matters ...

deliver data collections and statutory returns in order to meet the information needs of the Children, Schools and Families department. Extract data from case management and other systems used by the department or central government to develop reports, using analytical techniques, ensuring accuracy, clarity and timeliness. Develop … contribute to the co-ordination and production of management information, analysis and dissemination to internal and external customers. Maintain and develop shared systems in order to improve the supply and use of high-quality data across the department. MAIN DUTIES AND RESPONSIBILITIES Responsible to the Performance Manager for matters ...

transformation for a major banking client, focused on modernising HR operations through Microsoft technologies. The programme centres on building a Co-Pilot-enabled HR case management solution, targeting ~70% automation of employee queries across a new Dynamics 365 environment. As a Co-Pilot Engineer, you'll be responsible … periods. Core Responsibilities Build and configure solutions across Microsoft Power Platform (Power Apps, Power Automate) Develop and integrate Dynamics 365 Customer Service for HR case management use cases Implement Microsoft Copilot capabilities to automate HR queries and workflows Design scalable, user-focused solutions aligned to enterprise standards Work ...

Overview The Workflow Developer is responsible for designing, developing, and continually improving workflows, automations, and integrations across the firm’s core business systems — including case management and finance platforms. The role ensures that processes are efficient, reliable, and aligned with legal‐sector best practices. Working closely with business … well as participating in planned evening/weekend releases where required (with notice). Responsibilities Workflow & Systems Engineering Develop, configure, and maintain workflows across case management, practice management, and finance systems to support efficient legal and business operations. Create SQL queries, stored procedures, scripts, views, and data ...

ensure systems are secure, reliable, and optimised, contributing to application development, automation, and database management. Key Responsibilities - Support, configure, and maintain core business applications (case management, document management, and database systems) - Develop and enhance Microsoft Office solutions, including templates, automation, and data integration - Support and optimise … direction - Gather requirements and deliver technical solutions in collaboration with stakeholders - Maintain application security, data protection, and secure coding standards - Assist with reporting, workload management, and project delivery - Provide occasional out-of-hours support when required Skills & Experience - Case Management systems (front- and back-end) - SQL Server ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

support for the administration and optimisation of the businesses databases. They will also be required to support key applications including the firm's Case Management System (Inprotech), Document Management System (iManage Worksite), Microsoft SQL Server and other core systems. This role is paying … central London office). The role-holder will be responsible for: Providing application configuration and maintenance of business systems, including CPA Inprotech Case Management software, iManage Worksite Document Management Systems (client and server side) Developing MS Office applications including templates, data injection and automation. Assisting with improving ...

Agile teams Experience of writing user stories and capturing requirements Experience of process mapping/modelling, preferably using BPMN Experience of digital transformation, case management Must be eligible and prepared to go through SC Security Clearance Desirable Exposure to business analysis, consulting, or technology delivery (internship or project … unrestricted for at least the next 5 years. Profile 29 recruitment keywords: business analyst business analysis process mapping modelling BPMN Microsoft 365 digital transformation case management public sector technology delivery Agile delivery Scrum Kanban workflow orchestration Camunda Pega Appian agentic AI artificial intelligence security clearance ...

accuracy, completeness and compliance with statutory requirements Work with service areas to identify and resolve data quality issues Extract, analyse and interpret data from case management systems Support continuous improvement of data quality and reporting processes Collaborate with stakeholders across Children's Services, Lifelong Learning and Families Provide … Local Government Strong background in Children's Social Care data and reporting Experience delivering statutory returns including CiN Census and SSDA903 Working knowledge of case management systems, ideally Mosaic Strong data analysis and data quality management skills Experience working with large datasets and performance reporting Strong stakeholder ...

Process, Automation & AI Enablement Simplify and standardise processes across the employee lifecycle Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery Leverage data and analytics to identify inefficiencies, predict demand … Oracle HCM and related tools) Drive adoption of self-service and digital solutions to enhance employee and manager experience Operational Excellence Introduce disciplined process management (e.g. Lean, Six Sigma or similar) Build a culture of continuous improvement, data integrity, and service excellence Ensure new locations and acquisitions are integrated ...

redesigning and evaluating childrens services and workflows. Senior Business Systems Analyst In this position, you will lead the reconfiguration of the Mosaic Casework Management System (Mosaic) and develop insightful data reports to inform business analysis, service improvement, and organisational transformation. Based in the Families First Programme Team and reporting … families through better systems and data. Senior Business Systems Analyst Knowledge Senior Business Systems Analyst In-depth knowledge of Mosaic (or similar social care case management systems), including workflow design, data structures, forms configuration and how system logic supports frontline practice. Strong understanding of childrens services practice, including ...

role will be Via Umbrella. Working in a Hybrid Model of 2 days a week on site. Key Skills and Experience Experienced with Test Case Management Exposure and understanding of Automation. Experience working with Mobile Banking, Experience as a Functional Tester with an Exploratory Mindset. Experienced with Mobile … with working alongside Stakeholders with strong Business Knowledge. Strong and clear Communication Skills. Experienced working within Banking/Ecommerce. Knowledge and Experience of: Test Case Management Jira/Zephyr Java/Appium IND_PC3 Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business ...

strategy pack (PowerPoint) and supporting notes (Word) if needed. Required experience Deep expertise in Contact Centre operations and transformation (e.g., omni-channel service, workforce management, quality, knowledge, case management, customer journeys). Proven track record producing strategy packs/target state narratives for senior stakeholders. Strong capability … mapping, value streams, operating model design). Working knowledge of Contact Centre technology landscape (e.g., CCaaS (Contact Centre as a Service), CRM (Customer Relationship Management), knowledge management, analytics, automation, AI-assisted service) to inform strategy considerations. Stakeholder management and facilitation (workshops, interviews, synthesis). Strong writing ...

Handling Fibre optic cables & Transceivers knowledge Understanding of Data Centre operating procedures Set up network test equipment for RFC 2544 testing Network and Service Management tool set (eg StableNet) Knowledge Cont. Interpret Network infrastructure design from HLD/LLD ALM Test case management Defect Management, Reporting ...

System Maintenance: Regularly updating and maintaining the firm's computer systems, ensuring all software is up to date and security protocols are followed Data Management: Supporting the management of digital files and databases, ensuring that all client information is securely stored and easily accessible. This may include backing … communication systems, to ensure reliable connectivity for all employees Software Support: Helping with the installation, configuration, and support of legal-specific software such as case management systems, billing software, and document management systems Cybersecurity: Supporting the IT team in implementing cybersecurity measures, such as monitoring for potential ...

ongoing support for key business applications. Maintain and optimise SQL Server databases, following guidance from senior technical leads. Support and enhance internal systems including case management and document management platforms. Develop and maintain MS Office-based tools, templates, and automation solutions. Liaise with end users and stakeholders … Support profiles without strong SQL and scripting skills. Candidates with minimal or academic-only SQL experience. Overly senior candidates focused on architecture or management rather than hands-on work. Location/Working Pattern London-based, hybrid working (minimum three days per week onsite). Full-time, permanent role. Occasional ...

custom Apex, Lightning components, flows, validation rules, APIs and integrations8. Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows. Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/… available and aligned to support end to end testing and release activities. Help set quality gates for environment readiness and promote consistent environment management practices. Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage11. Feed ...

manage client implementation projects for our Pharmacovigilance SaaS solutions. The ideal candidate will be a dynamic client facing services professional with extensive project management experience in the life science technology domain. This is a strategic role requiring deep project management expertise, pharmaceutical domain knowledge, and excellent leadership skills. … Responsibilities: * Lead end-to-end project management of client software implementations, upgrades, and integrations. * Develop and manage project plans, including timelines, budgets, and resource demand, and author project initiation documents. * Coordinate cross-functional, global teams to ensure successful project delivery. * Serve as the primary point of contact for senior ...

Business Analyst working with CRM platforms (Dynamics 365, Salesforce, HubSpot, etc.). Strong understanding of CRM concepts such as lead/opportunity management, customer lifecycle workflows, case management, and automation. Skilled in gathering and documenting requirements in Agile or hybrid environments. Experience creating process flows, wireframes … functional specs. Excellent communication and stakeholder management skills. Strong data analysis and CRM reporting capabilities. Desirable Experience working in the Insurance industry Hands-on CRM configuration experience (Dynamics 365 or Salesforce). Knowledge of integration methods: APIs, middleware, data connectors. Background in industries with complex customer journeys (insurance, financial ...

Business Analyst working with CRM platforms (Dynamics 365, Salesforce, HubSpot, etc.). Strong understanding of CRM concepts such as lead/opportunity management, customer lifecycle workflows, case management, and automation. Skilled in gathering and documenting requirements in Agile or hybrid environments. Experience creating process flows, wireframes … functional specs. Excellent communication and stakeholder management skills. Strong data analysis and CRM reporting capabilities. Desirable Experience working in the Insurance industry Hands-on CRM configuration experience (Dynamics 365 or Salesforce). Knowledge of integration methods: APIs, middleware, data connectors. Background in industries with complex customer journeys (insurance, financial ...