3 of 3 Incident Management Jobs in East London

other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems … major incidents affecting ticketing systems, gates, validators, kiosks, and associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational ...

experienced and driven Technical Product & Platform Manager to lead the development and evolution of our Pathway platform. Working at the intersection of technology, product management, and logistics, you will play a key role in shaping the platform's future direction, managing software delivery, and ensuring that technical solutions align … ensure regular product reviews, testing, and quality assurance Drive continuous improvement of the platform to support growth and customer requirements Software Delivery & Development Management Manage the full software development lifecycle, leading UK and offshore teams to deliver high-quality outcomes Ensure strong engineering standards, minimising technical debt and optimising ...

Infrastructure as Code, automation, CI/CD and systems integration. Strong background in cloud architecture, networking and solution design. Experience with monitoring, performance optimisation, incident management and service availability. Solid software development and scripting skills using modern development practices. Experience working in Agile, cross-functional teams with … user-focused approach. Strong stakeholder management, leadership and mentoring skills, with excellent communication abilities. Relevant cloud certification (e.g. AWS, Azure) or equivalent practical experience preferred. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal ...