Support Engineer (Fully Remote)
- Hiring Organisation
- Unizen
- Location
- East London, London, United Kingdom
thoughtful and effective. We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support. Role Overview This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs Key Responsibilities Support Delivery: Provide high-quality support across multiple client environments Manage and prioritise a busy ticket queue, ensuring adherence to SLAs Troubleshoot and resolve ...