4 of 4 Remote 1st Line Support Jobs in the East Midlands

Support Analyst, 1 st line, Service Desk, COR7266 This is a great opportunity for an enthusiastic and personable 1 st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that … is truly rewarding, the Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of … the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Up to 28 days’ holiday Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience in as More ❯

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work … and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange Experience setting up and supporting mobile devices Excellent More ❯

Job Role: 1st Line IT Support - Permanent Location: Nottingham - Remote/Hybrid Harper Recruitment Group is working in partnership with an expanding and highly reputable UK-based business. Due to continued success and exciting growth plans, the IT department is expanding and is looking for an IT Support person to join the friendly … and supportive team. The successful IT support person will provide 1st line resolution via telephone and email with occasional travel to site to help with hardware implementation, installations, and migration projects. What will the role involve? Respond to user issue escalations and problem resolution Work cohesively with 3rd party support to ensure all … Manage licensing and user accounts across all in-house and 3rd party platforms used by the business Occasional visits to sites across the UK to provide in-person support for various projects (full expenses paid) Identify problematic areas and propose solutions Point of communication between user and service desk, escalating where required Keep up to date and accurate More ❯

Job Title : 1st Line IT Support Engineer Location : Northampton (Hybrid – 3 days in office, 2 days remote after probation) Salary : £24,000 – £28,000 (Depending on Experience) Why Join Us? Flexible Hybrid Work : Enjoy a hybrid working model after a 3-month probation, promoting a healthy work-life balance. Supportive Culture : Join a friendly and … Perks : Access exciting incentives such as holidays, vouchers, and spot prizes, plus top-tier tech equipment. Career Growth : Benefit from a structured training and mentoring programme designed to support your professional development. Modern Environment : Work in a contemporary, well-equipped office near the heart of Northampton. Key Role Responsibilities Handle and prioritise incoming service desk calls and escalated … service requests. Monitor and manage customer IT systems using diagnostic tools. Ensure efficient communication and ticket resolution to maintain high customer satisfaction. Collaborate with 2nd and 3rd line teams to support more complex issues. Maintain accurate documentation and customer communication logs. Proactively escalate unresolved issues when needed. Key Attributes Required Previous experience in an IT helpdesk More ❯