equivalent experience or training Trained in some hospital systems or evidence of other software application experience Achieved an IT computer qualification (ECDL or equivalent) Desirable Awareness of ITIL Service Management methodology. Experience Essential Detailed knowledge and awareness of users of ICT across the NHS or another large organisation Has proven experience of working with teams and individuals from both … technical and non-technical backgrounds to solve IT problems. Proven experience of successfully leading changes Excellent track record of documentmanagement Proven experience of issue management and resolution Desirable Experience of convening and chairing meetings Experience of liaising with external suppliers Physical skills Essential Able to concentrate for long periods of time in an unpredictable/reactive More ❯
serves as the frontline support for our clients and will be crucial in ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond … produce graphical data. SLA measurement, finance and resource reporting. Entering data and accurately recording all information taken. Ensure all client documentation is accurate and up to date with our documentmanagement tool suite Service Delivery (15%) Create and maintain service reports for shared delivery clients Schedule and attended remote service review meetings Drive best practices and ensure service … Managers to develop and implement best practices for client support and service delivery Participate in training and development opportunities to enhance knowledge and skills in service delivery and customer management Skills and Experience Essential 1-2 years of experience in a customer service or client-facing role, preferably within the IT industry. Good around Microsoft Office Suite skills Strong More ❯
Loughborough, Leicestershire, East Midlands, United Kingdom
NMS Recruit
clientele spans across commercial, SMB & European organisations. Job Role You will be selling the full hardware portfolio of Xerox and RISO, as well as Solutions within the portfolio, including: DocumentManagement offerings, AI & RPA Software, Key Workflow Optimisation Technologies as well as IT solutions and Services offerings. This role will be a mix of managing existing accounts and More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Formpipe Software AB
Location UK - Nottingham/Cambridge - Hybrid Role Summary Lasernet is a documentmanagement solution that transforms raw data into polished, business-ready documents, supporting print and digital formats. With over 35 years of experience, it helps organizations communicate more effectively without custom coding. Currently, we aim to modernize Lasernet into a SaaS platform. We are seeking a Senior More ❯
Littleover, Derbyshire, United Kingdom Hybrid / WFH Options
System Recruitment
ahead of the curve by learning about new products and industry trends What We're Looking For: Proven experience in B2B sales - ideally within Software, Managed Print Services (MPS), documentmanagement or digital workflow solutions A proactive, results-driven mindset - driven to find and close new business deals Excellent communication and negotiation skills Confidence in presenting to clients More ❯
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
System Recruitment
ahead of the curve by learning about new products and industry trends What We're Looking For: Proven experience in B2B sales - ideally within Software, Managed Print Services (MPS), documentmanagement or digital workflow solutions A proactive, results-driven mindset - driven to find and close new business deals Excellent communication and negotiation skills Confidence in presenting to clients More ❯