2 of 2 Knowledge Management Jobs in the East Midlands

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities Strategic … experience. Enhancement of Self Service Capabilities : Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service. Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes. Team Leadership : Manage and develop the HR Operations team to … Relations: Lead capabilities in resolving employee relations matters, in partnership with the People Partnering team, and maintaining positive relationships across our employee population. Budget Management: Oversee the HR operations budget, ensuring resources are used efficiently and effectively. Associate Experience: Champion initiatives that enhance the overall associate experience, making Simply More ❯