3 of 3 Knowledge Management Jobs in the East Midlands

Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (eg Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME's on functional issues. Coordinate communications between suppliers … OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (eg Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere … with SME's on functional issues. Coordinate communications between suppliers, OEM, and business stakeholders for their particular area. Track and report progress to stakeholders. Your Profile: Essential skills/knowledge/experience: IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode More ❯

part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with mobile platforms (iOS … Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and … update mobile support documentation and procedures based on experience and feedback. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research mobile technology issues and solutions, documenting findings for team benefit. Actively develop personal knowledge of emerging mobile technologies and solutions. What youll need Current SC clearance or the eligibility and willingness More ❯

Key experience: Experience with MES/MOM technology. Aveva/Wonderware Intouch with PLC, SCADA, HMI knowledge Machine Integration added advantage Good understanding of COTS Manufacturing IT applications Integration of Factory Automation layer with MES Excellent verbal and written communication skills - the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Knowledge of … Machine Integration through OPC and various interfacing protocols. Knowledge of PLC, SCADA, sensors and IIOT devices, Aveva Wonderware intouch. Knowledge of ITIL processes is good to have Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and … Knowledge Management processes More ❯