10 of 10 Knowledge Management Jobs in the East Midlands

perform all testing and documentation of the results of the turn-up. Job Scope/Supervision: The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers. Duties and Responsibilities … network solutions providing exceptional client experience while ensuring the integrity of service delivery. Internal interaction with members of the sales, sales engineering, and project management teams Create, modify, and maintain engineering process, workflows, and documentation Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput ...

upgradations through SCCM agent. OS and application installation: Windows migrations and deployment of customized images using SCCM Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security … network management practices Analyzed and diagnosed DNS/DHCP/VPN and other networking issues End user issues related to network, IP config, windows troubleshooting Actively worked with hardware and software vendors to resolve client issues in a timely manner Active Directory, folder access and Group Policy administration, hardware ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span><\/span><\/li> Knowledge Management <\/span><\/span><\/li> Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing <\/span><\/span><\/ ...

Experience working with technical teams for Interface design, development and testing Ability to multitask and to work independently Strong client-facing, communication and client management skills A good understanding of Application Implementation methodologies Ability to travel to client sites Demonstrable functional skills: Knowledge and implementation experience … following: Core HR modules Oracle Help Desk (HR Help Desk or Customer Service depending on your use case) Oracle Digital Assistant Oracle Knowledge Management Service Request Management Case Management Oracle Security and Role-Based Access Control (RBAC) Redwood UI Alerts Composer This role is subject ...

preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with … face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations. Key Responsibilities Service Desk Management Lead, support and develop the Service Desk team to deliver responsive and effective IT support. Coordinate daily Service Desk operations, including workload management, ticket ...

Service Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver … experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM ...

Description We're looking for a Knowledge Engineer to build internal AI use cases that drive real change across the firm. Job Description We're looking for a Knowledge Engineer to build internal AI use cases that drive real change across the firm. The role As a Knowledge Engineer, you'll sit within our Knowledge Management department with a clear focus on building and delivering internal AI use cases agreed by the Transformation board. You'll enjoy hands-on, practical work, moving comfortably between different practice groups and work types, and you'll bring ...

into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined-up customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. … software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross ...

some or all of the following: Generative AI, Large Language Models (LLMs), AI assistants and AI agents. Retrieval Augmented Generation (RAG), enterprise search and knowledge management solutions. Solution, platform or enterprise architecture. Data architecture, integration, APIs and governance. Security, compliance, risk management and secure-by-design principles. ...

Browne Jacobson in Nottingham is seeking a Knowledge Engineer to build internal AI use cases that drive real change across the firm. You will join the Knowledge Management department with hands-on, practical work and a focus on delivering tangible results for fee earners. This role offers ...