4 of 4 Knowledge Transfer Jobs in the East Midlands

management), troubleshoot issues, and ensure compliance with security standards. Training & Change Management: Deliver end-user and admin training, support adoption, and prepare documentation and knowledge transfer materials. Project Delivery & Quality: Contribute to scoping, timelines, and resource planning; monitor milestones; report risks/issues; and ensure high-quality delivery. … Your Profile Essential Skills/Knowledge/Experience (Up to 10, Avoid repetition): InPhase expertise: solution design, configuration, and implementation. Strong business analysis and process mapping skills. Knowledge of governance, risk, compliance, and performance frameworks. Familiarity with SQL, APIs, and system integration. Experience with reporting tools (Power ...

Service Desk on initiatives, Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first-time fix rates Assist knowledge transfer to the Service Coordinator Supporting with the implementation of a new ITAM system to improve management of end of life/support milestones … Business or suitably qualified by experience Great communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course/ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience ...

escalate confirmed threats when necessary. Produce clear documentation, tickets, and reports detailing incidents and actions taken. Mentor and support Level 1 SOC analysts, ensuring knowledge transfer during shift handovers. Contribute to the ongoing improvement and optimisation of security monitoring systems. What you'll need to succeed Hands ...

support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support calls and ongoing issues and manage their resolution within the Service Level … prioritise own workload effectively in the context of conflicting priorities and work on own initiative. Experience in service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. ...