2 of 2 Performance Monitoring Jobs in the East Midlands

overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support … environment. Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues. Demonstrated people management skills, including performance monitoring, coaching, and addressing underperformance or workflow issues. Excellent understanding of case management processes, including accurate note-taking, escalation handling, and ensuring cases ...

internal teams, suppliers, and growers to ensure products consistently meet both customer and business standards. You'll be at the heart of technical compliance, performance monitoring, and innovation - from supplier due diligence and audits to NPD support and seasonal crop reviews. Key Responsibilities Support the Technical Manager … data (weekly, monthly, quarterly) Coordinate product samples, varietal approvals, benchmarking and evaluations Monitor complaints, QSL, rejections and RTM data, delivering insight and performance tracking Participate in supplier approval, due diligence, ethical and environmental monitoring Support and participate in internal, customer and third-party audits Lead and contribute ...