13 of 13 Remote/Hybrid Service Delivery Jobs in the East Midlands

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services … across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

Assist with EUC projects, platform upgrades, and standardisation initiatives Create and maintain technical documentation, runbooks, and knowledge articles Work closely with infrastructure, security, and service desk teams to improve service delivery Skills & Experience RequiredEssential: Experience in a 3rd Line EUC Engineer, Senior EUC Engineer, Endpoint Engineer … Print) ServiceNow or ITIL-based environments Experience working in large enterprise or regulated environments Benefits Hybrid working model Clearly defined 3rd line role (not service desk) Opportunity to own and improve the EUC/Endpoint platform Stable, enterprise environment with long-term projects Oscar Associates (UK) Limited is acting ...

problems. Expertise in statistical modelling, predictive analytics, clustering, classification, and regression techniques. Strong background in data mining, pattern recognition, and anomaly detection to improve service delivery. Proficient in Python, R, or other relevant programming languages used for data science. Strong skills in SQL and experience working with large databases ...

Technical Manager Northampton | £45,000–£55,000 + Benefits Join a leading IT service providers delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk … deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank ...

strong knowledge of the workforce management software market, including industry trends, culture and structure. Develop a thorough understanding of software solutions functionality and manage service delivery across all levels. Organising teams meetings with prospects and attending client meetings. Identify, engage and convert new business opportunities through proactive prospecting. ...

limited to: Develop and implement effective IT procurement strategies aligned with business objectives. Manage supplier relationships to ensure cost-effective and high-quality service delivery. Conduct market analysis to identify opportunities for cost savings and improved efficiency. Negotiate contracts and agreements with IT vendors and suppliers. Monitor supplier performance ...

internal stakeholders to implement standardisation and maintain best practice. Client Experience Enhancement Work closely with client-facing teams to understand pain points and improve service delivery. Enhance client and employee experiences across key touchpoints. Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions. Assist … Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement. Support leadership in driving cultural change aligned with strategic goals. SERVICE AND COMPLIANCE Ensure that the firm's high standards of client care are met by demonstrating competence in all aspects of your role. Ensure ...

internal stakeholders to implement standardisation and maintaining best practice. Client Experience Enhancement Work closely with client-facing teams to understand pain points and improve service delivery. Enhance client and employee experiences across key touchpoints. Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions. Assist … Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement. Support leadership in driving cultural change aligned with strategic goals. Service and Compliance Always operate in accordance with the Rules of the FCA, the CII code of conduct and our company policies and procedures. Ensure ...

Title: Sales Associate Location: Nottingham (hybrid) About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners … revenue growth. Job Scope/Supervision: This role works closely with sales teams, sales support, order processing, sales engineering, marketing, and service delivery. You will also interact directly with customers and prospects to drive lead generation and support early-stage sales activity. Duties and Responsibilities: Proactively identify and qualify ...

related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into … insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks ...

related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into … insights that influence business decisions and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks ...