14 of 14 Remote Service Delivery Jobs in the East Midlands

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll More ❯

An Intergrated IT solutions provider are looking for an Interim Head of IT. The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of … small but capable internal team, while supporting strategic initiatives led by the CIO. Key Responsibilties: Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager). Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle … Act as liaison between IT and key departments across the business to ensure IT services align with operational needs. Escalation Point: Serve as the primary point of escalation for service delivery and support issues. Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures. Support Transition: Assist with knowledge handover and continuity More ❯

Our client, a higher Education institution are looking for a Digital Delivery Manager to develop and be accountable for the Delivery team. The postholder will coach and mentor both team members and others to apply the most appropriate Agile, Lean and project methodologies tools and techniques. The complexity or breadth of products or teams will vary in this … role, depending on the context of the initiative. Utilising their expertise, the postholder will ensure the service meets the university needs, ensuring its continued relevance and adapting the service as required, in consideration of longer-term strategic objectives. Essential Skills & Experience required: Proven experience in leading, building, and motivating high-performing delivery teams, including managing team performance … improvement practices . Experience in using Agile, Lean, and hybrid project methodologies, with a track record of coaching and mentoring teams in applying these frameworks effectively to drive successful delivery outcomes. Experience overseeing project timelines, quality standards and budgets In-depth knowledge of various project management and delivery frameworks, with the ability to adapt delivery approaches based More ❯

IT Service Desk Associate Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service … such as account setup, permissions, and device preparation. Maintain accurate ticket records and update internal documentation where needed. Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Strong communication and interpersonal skills—clear, friendly … and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable—able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience: Previous More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

long-term financial insights with the Finance Business Partner. Strategic Project Execution: Oversee the design and management of customer operations across warehousing, transportation, and fulfilment services to ensure seamless service delivery. Lead initiatives to improve customer satisfaction, retention, and contract renewals. Develop and monitor operational KPIs, SLAs, and customer feedback mechanisms. Manage cross-functional teams, including operations, account management More ❯

Information to support Brightwell’s Member Services function, with a strong focus on Power BI. You'll work closely with stakeholders across the business, including the Head of Pensions Delivery, to drive data-led decision-making and continuous improvement. What you’ll do: Support the Operational Insight Manager and business stakeholders in defining MI reporting requirements. To support the … analytical work in line with agreed priorities as defined by the Head of Planning & Reporting. Provide data and analytical support across the Planning & Reporting team as required to facilitate delivery of team outputs including capacity plans, member data reports and change impact analyses. Candidate profile: Able to effectively manage and prioritise their workstack, recognising the importance of maintaining visible … progress. Ability to quickly understand problems, articulate them and propose solutions. Understands the key drivers and dynamics of a customer-focused business; sees how strong MI can facilitate improved service delivery. A focus on their personal development within the role and adaptability to evolve to meet the demands of a growing business. Able to be flexible and respond rapidly More ❯

supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and … software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout … setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. JBRP1_UKTJ More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. JBRP1_UKTJ More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

chance to see your ideas become reality in a fast-paced environment, where your problem solving, and engineering skills will be challenged and developed. As part of the Services Delivery Business Unit, the Special Purpose Machines (SPM) Team develop bespoke repair, inspection and maintenance capabilities, against challenging constraints, in support of the Royal Navy's nuclear submarine fleet. SPM … Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. Join us and we'll provide an environment where you can be yourself. An inclusive, digital More ❯