1 to 25 of 38 Remote/Hybrid Service Delivery Jobs in the East Midlands

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear … build organisations, operating at the forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale ...

Service Delivery ManagerAs a Service Delivery Manager, you will work be accountable for end-to-end service delivery, performance and customer experience across assigned managed service customers. You will operate as a trusted partner, ensuring services are proactive, value-led and aligned … customer business outcomes. Success is measured by customer trust, service quality, retention and perceived value, not just SLA attainment. You will have a single point of accountability, owning outcomes, driving improvements and ensuring customer confidence in both service and organisation. Job Role Responsibilities. Own end-to-end service ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear … from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful ...

talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant/Project Manager Service Delivery (COO Function) - Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order … detailed design and implementation of the transformation. Background Required Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following: Owned or transformed service delivery ITIL process design and implementation Worked as a hands-on project ...

Director of Service Delivery & Resilience Area CDO Office Location Jubilee Campus Salary £113,200 to £138,400per annum, depending on skills and experience. Closing Date Friday 16 October 2026 Interview Date To be confirmed Reference DTS1895726X1 Following the appointment of a new Chief Digital & Information Officer (CDIO … internal restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham ...

Morson Human Resources Limited is seeking a Senior Service Delivery Manager to lead IT service delivery for a high-profile UK nuclear SMR programme. The role focuses on transforming and maturing service delivery, governance and user experience across a large-scale environment. ...

Civic Recruitment Limited seeks an ICT Service Delivery Manager to lead the operational delivery of ICT services for a local authority on a 17-month contract. The role focuses on aligning systems, infrastructure and support services to organisational needs, under a £29.40 per hour umbrella arrangement. Framing … customer-focused culture, you will oversee IT service delivery, governance, security, and project delivery, ensuring timely, value-driven outcomes in a complex public sector environment. #J-18808-Ljbffr ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver … technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … driving operational transformation through the adoption of AI, automation, data, and integration capabilities. This role serves as the global advocate for AI-enabled delivery, leading the strategy, execution, and cultural adoption of automation and data-led decision-making across PSG. Success in this role is defined by accelerating delivery ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third-party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third‐party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

Hearing Support, Vision Support and Learning, Communication and Autism Teams to promote opportunities, outcomes and experiences for children and young people with SEND. The service supports children and young people from early years through to post-16 education, working in partnership with families, educational settings and professionals through specialist … About the Role We welcome applications from experienced SEND teachers who wish to take on a strategic leadership role and work alongside team and service managers to shape and develop assistive technology provision across the county. The role has a strong strategic leadership focus whilst retaining service delivery ...

solutions enabling our customers to achieve their business objectives and operational results. € This will include but not be limited to project management and delivery, stakeholder and customer relationship management, aligning with customer strategy, policy and procedures, product customizations and scope management, team leadership, financial management, partnering with the customer … advise and guide on change management issues and identifying Graphic Communications PMO process improvements. Main duties and Responsibilities: Project Management and Delivery Development of project plans including estimation of resource requirements (skills, software, hardware etc) and timeframes, scheduling, budgeting, dependency identification and management, and change management planning Management ...

Working Group, act as the organisation's AI subject matter expert, and help business teams identify opportunities to improve productivity, efficiency and service delivery through the use of AI and automation technologies. As a regulated business and member of the Royal Institution of Chartered Surveyors (RICS), the responsible … birthday, and additional days to cover the festive period! Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal Death In Service cover, alongside access to an Employee Assistance Programme which includes health appoints for you and your family Volunteering Leave equating to 2 days ...

People Solutions are recruiting on behalf of West Northamptonshire Council for a Shared Services Helpdesk Advisor to join a busy and fast-paced customer service environment within the Finance Operations team. This is an excellent opportunity for an experienced customer service professional who enjoy helping people, solving problems … positive service. Key Responsibilities Act as the first point of contact for customer enquiries Resolve customer queries efficiently and accurately Log, assess and process service requests using internal systems Escalate complex cases to relevant teams where required Deliver excellent customer service across phone, email and online channels Maintain ...

into effective organisational structures, roles, governance models, capabilities and ways of working. The role will ensure that organisational design decisions support operational efficiency, accountability, service excellence, and adoption of the new S/4HANA platform. The position partners closely with Business Integrator, Systems Integrator, Global Process Owners and their … future roles, responsibilities, reporting lines, accountabilities, and governance frameworks. Develop global organisational design standards and blueprints while considering local market needs. Support decisions on service delivery models and location strategies. Transformation Delivery Work closely with Programme Leads, PMO, and business leaders to integrate organisational design into transformation ...

Post Office Ltd. is seeking a Branch Service Manager to lead IT service delivery and continual improvement across a complex technology landscape. You will work with technical teams, suppliers, and senior stakeholders to ensure service stability and high-quality outcomes for Postmasters and customers. The role ...

efficient connectivity within sites, between BRUSH locations, and to cloud and hosted environments. The position will work closely with internal IT teams and managed service providers (MSPs) to maintain network services, monitor performance, troubleshoot issues, and support the delivery of network-related projects and improvements. The role … accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within agreed service levels. Troubleshoot and resolve network connectivity issues across LAN, WAN, Wi-Fi, internet, cloud, and hosted ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking … work and help our customers which is always supported by strong human insight and communication. A core engineer who owns the day-to-day delivery, resilience and improvement of our online products and services. The Cloud Operations Engineer resolves incidents independently, builds and maintains automation and Infrastructure as Code ...

leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street … cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Lead the employee lifecycle service , bringing together processes, ways of working and best practice following the acquisition of Wincanton Inspire, coach and develop a high-performing team , building ...

impact on business performance. What you’ll do Act as a senior escalation point for complex infrastructure and networking issues, working closely with our Service Desk to resolve incidents and problems Troubleshoot, investigate and resolve issues across server, network, cloud and security technologies Support the delivery, maintenance … support server, virtualisation and networking environments, ensuring systems remain secure, reliable and available Work with third‐party suppliers and technology partners to support service delivery and infrastructure improvements Contribute to infrastructure projects, helping to implement new technologies and enhance existing services Support business continuity and disaster recovery activities ...

leading investors and scaling rapidly ahead of our Series A, we are building the infrastructure that will define the next generation of AI-driven service delivery. ABOUT THE ROLE We are looking for a Full Stack Engineer (Backend Heavy) to join our growing India-based development team. You will ...

Citrix DaaS and virtualization exposure. You will also include PowerShell scripting, automation, and strong customer-facing communication as you work with AMs, PMs and Service Delivery to drive resolutions and #J-18808-Ljbffr ...