3 of 3 Customer Retention Jobs in East Sussex

Customer Success | Account Management | Customer Support | Negotiation | Upselling A well-established international technology manufacturer operating within the public transport sector is looking for an Account Management Executive to join a newly established Account Management team. The business has experienced strong growth in recent years and is continuing … develop its customer-facing functions as part of wider technological and organisational change. This is an opportunity for a motivated, customer-focused professional to manage and develop relationships with an established portfolio of customers, moving interactions from reactive support towards proactive, long-term partnership. The role reports ...

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much they … retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...

This isn’t a role where you simply inherit a product portfolio and keep it ticking over. We’re looking for a commercially sharp, customer-focused leader who can spot opportunities, shape compelling propositions and turn insight into measurable revenue and margin growth. Reporting directly … have real influence over the company’s products, pricing, customer propositions and future direction across residential, business and partnership markets. THE OPPORTUNITY You’ll take the lead on the product and commercial roadmap, developing broadband packages, add-on services, pricing strategies, bundles and growth initiatives that increase customer ...