5 of 5 Customer Retention Jobs in East Sussex

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

wellbeing and for women. This year, 95% of employees said it's a great place To Work - 41% higher than a typical UK company. The role: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with a portfolio of customers in the global travel sector. You'll play a key role in helping customers … achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with … in the global travel sector. You'll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic More ❯

teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and … Skills : Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams. Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights. Customer Service: A solution-oriented mindset and commitment to providing exceptional service. Additional Requirements: Valid driving licence. What Success Looks Like in This Role A successful Internal Account Manager should … career goals. For those who aspire to advance, the following progression paths are available: 1. Relationship Manager Transition into a strategic, client-facing role focused on account growth, client retention, and revenue generation. Responsibilities include providing consultancy, identifying opportunities to expand service usage, and managing high-value accounts. Earn significant commission and develop expertise in strategic client relationship More ❯

We're looking for a highly analytical, customer-obsessed and results-driven Ecommerce Manager to take ownership of onsite conversion and broader ecommerce performance at Lucy & Yak. This is a key role in our growing digital team, with a core focus on identifying friction in the customer journey and delivering high-impact solutions that improve experience and drive … Head of Ecommerce and working closely with Digital Marketing, CRM, Creative, Tech and Brand, you'll blend strategic thinking with hands-on execution. You'll understand what makes our customer tick and use this to shape a best-in-class onsite journey across discovery, product, checkout and beyond. This is a brilliant opportunity to join a close-knit, agile … and creative team. Responsibilities - Conversion Rate Optimisation (CRO): Own and lead the ecommerce CRO strategy across web and app, delivering initiatives that improve conversion, AOV and customer retention. Develop and implement a robust testing roadmap, including A/B and multivariate tests, focused on optimising the full user journey. Use tools like GA4, heatmaps, session recordings and surveys to More ❯