9 of 9 Remote Customer Service Jobs in East Sussex

and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you! We are looking for a Customer Support Team Lead to join us at INSHUR. We're based in sunny Brighton and our company embraces a hybrid working model, allowing you to thrive in both collaborative … in exciting markets across multiple territories including the UK, US, and the Netherlands, with plans to expand into new European countries. Supported by (and reporting to) the Head of Customer Operations, you'll be joining a friendly team of 10 who believe in delivering a world class service experience to differentiate INSHUR from your average Insurance company. We … deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. What you'll do As a Customer Support Team Lead you will be responsible for leading and developing a team of Customer Support Associates. You'll coach, support, and motivate them to deliver exceptional service More ❯

Service Desk Analyst 6-Month Contract 100% on-site in East Sussex Start ASAP Your new company Join a respected organisation within the healthcare sector, committed to delivering high-quality IT support services that underpin essential NHS operations. You'll be part of a collaborative team that values professionalism, confidentiality, and service excellence. Your new role As an … IT Support Technician, you'll be the first point of contact for technical issues, providing responsive and effective support across a range of systems. You'll manage incidents and service requests using ITSM tools, support users with Microsoft Windows and Office 365, and carry out tasks in Active Directory such as password resets and account unlocks. Your role will … in this role, you'll bring:Education & Certifications NVQ Level 3 in IT or equivalent experience GCSEs including English and Maths ITIL Foundation certification Experience Proven background in a service desk or IT support environment Hands-on experience with ITSM tools Proficiency in supporting Microsoft Windows and Office 365 Familiarity with Active Directory functions Skills & Attributes Excellent communication and More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯

ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯