2 of 2 ITSM Jobs in East Sussex

where appropriate Carry out routine tasks such as password resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues ...

across Windows operating systems and Microsoft Office applications Experience with Active Directory user administration Knowledge of desktop and laptop hardware support Experience using IT Service Management tools Familiarity with remote support technologies Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory Desirable Microsoft 365 administration ...