1 to 25 of 119 ITSM Jobs in the South East

enterprise architecture. Knowledge of SaaS, IaaS, PaaS, Microsoft 365, Azure, automation, AI and modern digital platform technologies. Strong knowledge of software delivery lifecycles, IT service management and Agile, Lean and Waterfall delivery approaches. Excellent written, verbal and presentation skills, with the ability to influence executive, senior, technical and non-technical ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

will have: 6+ years’ relevant IT Operations experience Senior IT Operations/Technology Operations leadership experience Large-scale transformation and change experience Strong ITSM/service management knowledge Experience developing TOMs, strategies and roadmaps Exposure to ServiceNow, cloud, M365 and SaaS environments Strong supplier and senior stakeholder management skills Experience ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

rather than solely processing access requests. Strong knowledge of Active Directory, LDAP and privileged access management principles. Experience using ServiceNow or a comparable IT service management platform. Understanding of incident, problem, change and vulnerability management processes. Experience supporting production environments, including patching, upgrades and release activities. Strong analytical, troubleshooting ...

Scripting or automation skills using Python, Bash, PowerShell or Ansible. Exposure to Azure, AWS, VMware or other virtualised and cloud environments. Familiarity with ServiceNow ITSM and security tooling change and incident management processes. Experience supporting internal and external audits and managing relationships ...

across the organisation. Respond to and resolve hardware, software and user account issues. Log, update and manage incidents and service requests through the IT Service Management system. Troubleshoot desktop, laptop and peripheral issues. Support Microsoft 365 applications and services. Carry out Active Directory user administration tasks. Escalate complex issues ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

modern workplace technologiesExperience packaging, deploying and supporting enterprise applicationsExperience supporting device lifecycle and asset management processesExperience supporting mobile device management solutionsFamiliarity with IT Service Management processes and platforms such as ServiceNowExperience working within security and compliance frameworks such as ISO27001 and Cyber EssentialsStrong troubleshooting and analytical skills with the ability ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

Working knowledge of Teams, SharePoint, OneDrive and Exchange Online administration, and Entra ID fundamentals Strong Windows 11, macOS and iOS/iPadOS troubleshooting; disciplined ITSM practice and clear documentation A continuous improvement mindset fixes the cause, not just the ticket and sound judgement using AI tools ITIL 4 Foundation ...

Strong analytical and problem-solving skills. Excellent attention to detail. Experience producing reports and management information. Knowledge of asset management systems, CMDBs or IT service management tools. Strong stakeholder management and communication skills. A commitment to continuous improvement and delivering value for money. Join an exciting and vibrant London Borough ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

execution at scale. Track record of budget ownership (planning, forecasting, optimization) and vendor/partner governance (contracts, performance, renewals).Strong background in ITIL/ITSM, incident/problem/change governance, lifecycle and cyber resiliency programs, and service reliability/user experience improvement. Broad understanding of enterprise IT services: infrastructure ...

IT service delivery or IT operations management. Proven experience leading and developing IT support or operations teams. Strong knowledge of ITIL principles and IT service management practices. Broad technical understanding of Microsoft 365, cloud services, infrastructure, networks and business applications. Experience managing third-party suppliers, service-level agreements and service ...

IT service delivery or IT operations management. Proven experience leading and developing IT support or operations teams. Strong knowledge of ITIL principles and IT service management practices. Broad technical understanding of Microsoft 365, cloud services, infrastructure, networks and business applications. Experience managing third-party suppliers, service-level agreements and service ...

security standards and best practicesRequirementsExperience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team developmentStrong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service qualityHands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards and managing actions through ...