3 of 3 QA Jobs in East Sussex

Team Leadership: Guide and mentor the Customer Support team to meet SLAs and KPIs while fostering a positive, high-performing culture. Escalations & Quality: Handle complex customer calls, complaints, and quality-assurance call audits to maintain world-class standards. Knowledge Base Management: Build and maintain our self-service Knowledge Base to empower customers and reduce friction. Systems & Tools: Troubleshoot and optimise More ❯

practices. Investigate complaints, ensuring dispute resolution (DISP)/regulatory compliance and expert resolution for complex cases. Identify root causes to recommend actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. More ❯

people! If any of the areas below sound like you, jump into our talent pool and let's see where things go: Tech & Engineering (Frontend, Backend, Full Stack, DevOps, QA) Data & Analytics (Data Engineering, Analytics, Data Science) Product Management & Design Sales & Partnerships Marketing & Brand Insurance Operations, Claims, Compliance & Underwriting Customer Support People, Talent & HR Finance & Legal Whether you're a More ❯