2 of 2 SLA Jobs in East Sussex

access integrity. Facilitate clear, consistent, and effective internal communication across teams and stakeholders. Manage and drive timely remediation of vulnerabilities, ensuring alignment with defined SLA requirements. Requirements: A flair for troubleshooting, communication, and exceptional customer service. MSP experience and relevant IT qualifications, such as Microsoft security certifications, or vendor-specific ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...