Job Title: 1stLineSupport Team Leader Location: Near Southend-on-Sea, Essex (Office-Based) Salary: Up to £35,000 per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier … customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1stLineSupport Team Leader to lead and empower their customer support team. This is an exciting opportunity for someone ready to step into a … hands-on leadership role-helping shape and refine the 1stLine function while driving service excellence and continuous improvement. 1stLineSupport Team Leader As the 1stLineSupport Team Leader, you'll take charge of the More ❯
Job Title: 1stLine IT Support Technician Location: Oulton Broad, Suffolk Salary: £25,000 - £28,000 Depending on Experience We are seeking a motivated and customer-focused 1stLine IT Support Technician to join our dynamic IT support team. This role is crucial for providing first-line technical assistance, troubleshooting, and resolving IT-related issues for users within the NHS or a similar healthcare environment. The ideal candidate will have experience working within an NHS IT support … environment or with a Managed Service Provider (MSP), delivering exceptional service and contributing to the efficient and smooth running of IT systems. As a 1stLine IT Support Technician, you will serve as the first point of contact for users, assisting with a range of More ❯
for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1stLine Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please … strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd LineSupport Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve … approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone who has experience within an IT Support/Helpdesk environment, and is More ❯
for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1stLine Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please … strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd LineSupport Team, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve … approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone who has experience within an IT Support/Helpdesk environment, and is More ❯
