1 to 2 of 2 Head of Support Jobs in the East of England

Fantastic opportunity for a Head of Global Service and Support to join my client who are a leading provider of modular signal switching and simulation solutions for electronic test and measurement applications. The Head of Global Service and Support, in Essex, will play … a pivotal role in establishing a new department, with the objective for this division being to ensure customer satisfaction and maintain high-quality technical support services across international markets. You will recruit and lead a dedicated team of support professionals, develop strategic initiatives, and foster collaborative relationships … with customers and external vendors. Other responsibilities include: O Implement initiatives to enhance the efficiency and effectiveness of technical support operations. O Cultivate strong relationships with external vendors and customers to understand their unique requirements and expectations. O Collaborate with cross-functional teams to address customer needs and more »

Head of Support Services About the Company My client is a well-regarded technology provider in the retail sector. They are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in … be your next role. Role Overview Build and maintain solid relationships with customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and … improve processes. Create and document efficient operating procedures to ensure consistent team adherence and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act more »