1 to 25 of 42 SLA Jobs in the East of England

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team more »

assist in maintaining the organisation’s IT infrastructure, including servers, network devices (tablets/laptops/desktops etc) and systems in line with set SLA’s. Perform routine system monitoring, analysis and optimisation to ensure high availability and performance together with support partners. Ensure backups and restores are tested at more »

working from home after probation) Salary: £30,000 - 32,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience, great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

and paper records, maintain site log books Maintain good working relationships with the customer, office, Helpdesk Support the achievement of contractual KPI's and SLA's Carry out general maintenance and good housekeeping practices Maintain adherence to both customer and internal policies and procedures Hours of Work Monday Friday 8am more »

1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »

and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »

latest development techniques and technology. High technical understanding of IT systems and interface methods. Experience of Business Case development, with experience of managing Supplier SLA's and relationships to develop and deliver effective solutions. Customer focused and the ability to deal effectively with end-user problems. An ability to motivate more »

across the EMEA region. Responsibilities: End to end processing of 4 payrolls across Spain, Belgium, Isreal and the UK 8+ years in EMEA processing SLA approving Payroll-related inquiries and issues from employees & the business Ongoing vendor internal process improvement Skills: Fluent in English + other languages highly desirable ADP more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K more »

desktop environments). Integration and test of new products (both hardware & software). Administration & enhancement of the environment and its supportability. Aware of relevant SLA structure & to respond, fix or escalate according. Windows Infrastructure Engineer - Hemel Hempstead (Hybrid) - £35-40K more »

interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Windows experience Onsite availability Working within a Support team environment Sec Clearance SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and more »

knowledge of BTL and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s. Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities. Speaking to our introducers and handling … products including but not limited to, products available, rate/fee options, loan calculations up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal introductions to new firms registering via broker support, ensure they more »

if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »

DevOps tools, such as those involved with Continuous Integration and Configuration Management Nice-to-have experience Experience of problem solving within the bounds of SLA’s Good working knowledge of: Ubuntu (which is used on 95%+ of systems that we maintain) Jenkins Git nginx Familiarity with Drupal Why work more »

and paper records, maintain site log books · Maintain good working relationships with the customer, office, Helpdesk · Support the achievement of contractual KPI's and SLA's · Carry out general maintenance and good housekeeping practices · Maintain adherence to both customer and internal policies and procedures Hours of Work Monday – Friday 8am more »

payroll inputs and checks To co-ordinate the regular payroll feeds to the Payroll system To provide a high quality payroll output within agreed SLA’s & KPI’s To be a readily accessible specialist on payroll topics within TCS HRO To keep abreast of payroll legislative requirements and best practices more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »

a schedule. ? Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. ? Responding to and meeting the clients SLA requirements ? Working with teams to ensure all open service calls are resolved in a timely manner. ? maintaining and agreed on site spares holding. ? Managing and more »

for all company users in all aspects of IT Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Assist with conception, design and implementation of any new or enhanced IT solutions Maintain the company's IT asset database Ability to work on more »

Schedule and monitor program activities to ensure timely completion, including follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service more »

Thinking customer base Proactively answer the service desk phone within 3 rings Create and log Service Desk tickets accurately and within Service Level Agreements (SLA's) Provide end-user, desktop IT support to diagnose and resolve technical issues Involved with the hardware building process Build a positive working relationship with more »

Exciting opportunity to slowly move away from BAU in becoming a Project Engineer. Are you looking for the opportunity to maintain a broad skillset? If so, then look no further Im looking for an experience Infrastructure Engineer to join and more »