availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. … development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud servicedelivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Claremont Consulting
your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on servicedelivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »
Southend-On-Sea, Essex, United Kingdom Hybrid / WFH Options
Brook Street
will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system uptimes, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »
Southend-On-Sea, Essex, South East, United Kingdom Hybrid / WFH Options
Brook Street UK
will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system uptimes, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »
Baldock, England, United Kingdom Hybrid / WFH Options
Carriera Limited
a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in servicedelivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »
Cambridgeshire, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration … strategies Act as a technical escalation point for the servicedelivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1st and 2nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
Infrastructure Manager, you will: - Lead the operation and strategic scaling of our compute and storage platforms. - Manage both internal and external resources to drive service stability and transformation activities. - Collaborate with Group IT and Digital Security to align technology strategies and improve system - performance. - Play a critical role in … practices are in place to safeguard our operations. - Liaise with stakeholders across all brands to ensure consistent performance and meet KPIs. - Govern third-party servicedelivery, ensuring compliance and operational excellence. - Drive continuous improvement initiatives across technology platforms, enhancing system reliability and user satisfaction. - Handle budget management responsibilities … infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing servicedelivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable of managing budgets and more »
Cambridgeshire, United Kingdom Hybrid / WFH Options
Confidential
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Peterborough, England, United Kingdom Hybrid / WFH Options
Claremont Consulting
your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on servicedelivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system, telephone and more »
Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Circle Group
and deploy new server and network hardware. Address technical Server and network queries from internal users, providing 3rd line third-line support to the servicedelivery team for escalated issues Maintain and understand software used for services like email and security. Assist with routine maintenance tasks (e.g. patching … updating software) Manage workload and user responses using an internal call management system. Ensure completion of scheduled managed service tasks as outlined in SLAs With this opportunity, you will achieve: Starting salary from £40K-£45K DOE Flexible hybrid working - 1 day in office Contributory pension scheme Tax-free annual more »
Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Hays
infrastructure for the organisation. The role also involves supporting the enterprise-wide server and storage infrastructure, computer information systems, applications software, and web-based service delivery. Design, implement, maintain and support the database and associated infrastructure to ensure a robust, reliable, efficient and secure operation of the systems and … and/or provide backup cover across the team, such as for selected server and storage infrastructure, operating systems, application software, and web-based servicedelivery, including effective liaison with contracted external suppliers and ensuring alignment with agreed technology and enterprise systems strategy, service requirements, security arrangements … requirements and providing adequate notice and information for users Test and implement new technologies and services in accordance with agreed strategic development priorities and service requirements, and in conjunction with other substantive and project teams. Plan and test systems business continuity and disaster recovery arrangements, including associated documentation, risk more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »
Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Hays
OAS) and Oracle WebLogic Server. Key Responsibilities: Implement, maintain and support server and storage infrastructure, operating systems, databases and applications software and web-based service delivery. Installation, configuration and upgrades to server and database systems and applications software as required, including server virtualisation. Monitoring and management of systems performance … agreed standards, services, access arrangements and security measures. Testing and implementation of new technologies and services in accordance with agreed strategic development priorities and service requirements. Planning and testing of systems business continuity and disaster recovery arrangements, including associated documentation, risk registers, diagrams and action scripts. Effective liaison with more »
Harlow, London, United Kingdom Hybrid / WFH Options
Raytheon
professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations. This role is responsible for supporting and maintaining the full … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »
Chigwell, Essex, South East, United Kingdom Hybrid / WFH Options
NMS Recruit
follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective servicedelivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service Review Meetings as required. Develop and facilitate more »
Hertford, England, United Kingdom Hybrid / WFH Options
Skilled Careers
and the development of Planning Applications Developing and Coordinating all required Technical Information for tender purposes Supporting the Development Engineer with the procurement of Servicedelivery, Civil Engineering details, foundations, etc Programming resources either externally or internally to meet business plan objectives The production of accurate detailed information more »
Hertford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Skilled Careers Ltd
and the development of Planning Applications Developing and Coordinating all required Technical Information for tender purposes Supporting the Development Engineer with the procurement of Servicedelivery, Civil Engineering details, foundations, etc Programming resources either externally or internally to meet business plan objectives The production of accurate detailed information … Safety Information Providing support for all internal and external parties and responding to queries promptly and effectively. Supporting the Senior Technical Manager with the delivery of Technical and Design information required for land appraisals and the Submission of Planning Applications. Coordination of external consultants in the production of technical … details and drawings required for the effective delivery the residential schemes, from planning through to completion. Achieving Building Control Approvals and the Management of all imposed Conditions Clearance of Planning Conditions through the development and management of Applications. Coordination and preparation of working drawings, details, and specifications. Preparation of more »
CB1, Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Back 2 Work Complete Training
the music industry and for a future marketing career. All our team will be giving training in valuable, transferable skills such as communication, customer service, organisation, and analysis/reporting. Purpose of role: To profitably and efficiently attract customers and generate leads and sales by developing and disturbing high … helping with long-form content for YouTube Contributing to a quarterly marketing plan Compiling regular email newsletters with high quality, engaging content Supporting Customer Service and Showroom Team when required by responding to tickets, selling accessories, collecting customer details and referring to demonstrators Creating and running outbound piano tuning … Takes personal responsibility and ownership for understanding requirements and delivering results Commitment to Customer Excellence: Putting customers at the forefront of all decisions and servicedelivery, going above and beyond to ensure customers are satisfied Communication: You select the right methods of communication for the right people at more »
East of England, United Kingdom Hybrid / WFH Options
Hays Technology
availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. … development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud servicedelivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile more »
Hertfordshire, United Kingdom Hybrid / WFH Options
Hays Technology
OAS) and Oracle WebLogic Server. Key Responsibilities: Implement, maintain and support server and storage infrastructure, operating systems, databases and applications software and web-based service delivery. Installation, configuration and upgrades to server and database systems and applications software as required, including server virtualisation. Monitoring and management of systems performance … agreed standards, services, access arrangements and security measures. Testing and implementation of new technologies and services in accordance with agreed strategic development priorities and service requirements. Planning and testing of systems business continuity and disaster recovery arrangements, including associated documentation, risk registers, diagrams and action scripts. Effective liaison with more »
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Huntingdon, Cambridgeshire, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration … strategies Act as a technical escalation point for the servicedelivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1 st and 2 nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of more »