1 to 25 of 69 Service Delivery Jobs in the East of England

availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users. Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures. … development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation. Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements. Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans. Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy. Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes. Implement Waterfall and Agile more »

to peoples lives, we have a fantastic range of benefits: Flexible hours & a competitive salary 33 days of annual leave increasing with length of service (inc bank holidays) Preferential dental/health contributory rates Comprehensive induction/training & development opportunities Reward Opportunities including Refer a Friend Empathy/wellbeing … Pay - access to your pay before payday Workplace pension through NEST or option to join SHPS Pension membership including life assurance About you: Previous service manager, registered manager or deputy manager level experience. Previous experience of developing excellent relationships with local authorities and maintaining high standards of compliance with … be responsible for leading a portfolio of services for customers. Ensure consistency and safety are assured, whilst promoting high quality, person centred, standards of service to our customers which are also in line with our regulatory bodies. Provide strong and effective commercial and financial leadership and insight, ensuring budgets more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is looking for an experienced Repairs Services Delivery Manager to work within their Property Services department, THS Thrives Homes Services our in-house team who carry out their repairs and maintenance work. … the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours. Ensuring effective communication with team … encourage Continuous Professional Development. Encourage team creativity and innovation and create an environment for this to develop. Review policies and procedures relating to the delivery of building and building services maintenance works, ensuring they are in line with legal requirements and good practice with the support of Head of more »

will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system uptimes, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »

will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system uptimes, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »

IT equipment and system setup/maintenance Escalate complex issues to 3rd line support Document support activities and resolutions Collaborate to improve processes and service delivery Ensure client satisfaction Technologies: Windows 10/11, Windows Server 2016/2019 Active Directory, Office 365, Exchange Online, Azure VMware, Networking more »

IT equipment and system setup/maintenance Escalate complex issues to 3rd line support Document support activities and resolutions Collaborate to improve processes and service delivery Ensure client satisfaction Technologies: Windows 10/11, Windows Server 2016/2019 Active Directory, Office 365, Exchange Online, Azure VMware, Networking more »

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best practice • Good working knowledge more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data … convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar IT service management software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »

Network for the CDW UK & International business entity. This is a key role within our organization, reporting to the UK and International Head of Service Delivery & Infrastructure. The Infrastructure & Network Manager will continue to build and mature our Infrastructure and Network team and ensure the integrity, security and … auditing and change management. Support escalation of incidents as they occur out of hours. Maximize performance by monitoring infrastructure; troubleshooting interruption/loss of service events; scheduling upgrades; collaborating with third party support resources and fellow IT engineers on infrastructure and network optimization. Support all data services across the more »

execute tests in ground or in-orbit environments. Engineer ground segments and terminals, and design and test communications payloads. Prepare concept of operations and service delivery documentation. Skills, Character, and Experience Integral team player with strong customer-facing and communication skills. Ability to produce and present clear, concise more »

a consultancy that has become a market disruptor, challenging the status quo of the top tier consultancies. They have pushed change through excellence in service delivery, winning major projects and clients. This has been made possible by appointing and promoting the best Partners and employees. Their collaboration with … fellow professionals have created a cross fertilisation of referred work and has elevated them as the delivery partner of choice. Our client is looking to appoint a senior project manager to help with the delivery of a programme of works for a big pharma. The programme is being … business need. Requirements Project management experience within a multi-disciplinary/construction consultancy Strong track record of delivering real estate projects from inception to delivery Ideally you will have experience within life sciences, laboratory, commercial fit-out sectors Being chartered via MRICS, MCIOB is beneficial. Apply Salary up to more »

network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration … strategies Act as a technical escalation point for the service delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1st and 2nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corporations with rapid company growth plans taking the … responsibilities: to conduct technical reviews and technology road mapping for each client allocation and to identify value propositions to work with commercial, project and service delivery teams to drive consistent growth from within our client base to inbound technical escalations that relate to allocated client accounts face to more »

Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our … aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We … believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who more »

statistical findings associated with all areas of blood components. Evaluating and generating innovative ideas, supporting, and contributing to the development of strategy and improved service delivery. Maintaining a thorough working knowledge of statistical practices used in association with blood component collection, manufacture, distribution, and use. Managing statistical research projects … can change lives, provide quality support and offer fulfilling careers. It's an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training more »

month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with rapid company growth plans taking the business … to conduct technical reviews and technology road mapping for each client allocation and to identify value propositions Ability to work with commercial, project and service delivery teams to drive consistent growth from within our client base Respond to inbound technical escalations that relate to allocated client accounts Regular more »

Infrastructure Manager, you will: - Lead the operation and strategic scaling of our compute and storage platforms. - Manage both internal and external resources to drive service stability and transformation activities. - Collaborate with Group IT and Digital Security to align technology strategies and improve system - performance. - Play a critical role in … practices are in place to safeguard our operations. - Liaise with stakeholders across all brands to ensure consistent performance and meet KPIs. - Govern third-party service delivery, ensuring compliance and operational excellence. - Drive continuous improvement initiatives across technology platforms, enhancing system reliability and user satisfaction. - Handle budget management responsibilities … infrastructure for large-scale operations. - Excellent problem-solving abilities and capacity to work under pressure. - Solid understanding of ITSM frameworks and experience in managing service delivery platforms. - Extensive knowledge of modern cloud technologies (Azure/AWS) and enterprise hardware solutions. - Strong financial acumen, capable of managing budgets and more »

Spanish/English speaking Customer Service Desk Location Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract 3 months with potential extensions Hours 7.5 hours a day, between 06:00 and 19:00 maximum of 2 weekends a month, get the days back in … the week. Required skills: fluent in Spanish and English speaking, with strong all-round communication skills. Plenty of Customer service experience Previously required to complete calls/make bookings. Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. Being … certificated desirable but not essential. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first time fix is not possible to more »

get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with more »

our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT Service Delivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »

Job summary An exciting opportunity has arisen to recruit a substantive part-time post as an administrator to support the School aged immunisation service, based at Clough Road, Colchester. This job may require cover for other Essex EPUT sites when required. Working days will be agreed at interview … of the office, including stationery audits * Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to service delivery * Liaising with schools * Immunisation consent management * Taking minutes in meetings About us EPUT are looking for motivated staff who shares our Trust … Starter Paperwork that you wish to join our staff bank. Job description Job responsibilities To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »