1 to 25 of 33 Remote/Hybrid Service Management Jobs in the East of England

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets and Service Configurations within the service for Leidos customers. The primary objective of the SACM Lead is to use the Leidos SACM product set (People, Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery ...

Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation. In this role … product owner for Halo PSA, ensuring the platform effectively supports service delivery, customer requirements, reporting, data quality, and user experience. You'll be responsible for the administration, configuration, governance, and continual improvement of the platform, working closely with stakeholders across the business to drive efficiency and service excellence. ...

Select how often (in days) to receive an alert: Junior Service Delivery Manager Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard | Business Unit: Customer Success & Service Delivery Life on the team Junior Service Delivery Manager (Service Delivery Manager 1) Based in Hatfield with … hybrid and options. NB: There will be an expectation to be on-site 1-2 days per week The Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs ...

Willmott Dixon is looking for a customer-focused and proactive Service Desk Analyst to join the IT team on a 12 month fixed term contract. This is an exciting opportunity to play a key role in delivering a professional, responsive, and high-quality IT support service to colleagues … City and remote working. You'll be the first point of contact for colleagues seeking IT support. You'll provide assistance through telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving ...

Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical … services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage (F&B) transformation. Role ...

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

Excellence Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable … shape a culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support ...

support and continuous improvement of our growing data and reporting environment. This is an exciting opportunity for someone who enjoys combining people leadership, service management and technical understanding. You'll lead a small team of Data Support Engineers, manage key third-party support partners and ensure our business … Engineers Managing workloads, priorities, performance and development conversations Acting as the primary point of contact for Moto's third-party data support provider Monitoring service performance and holding suppliers accountable against agreed SLAs Managing escalations, incidents and support requests across the data and reporting landscape Driving improvements to data ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

improving. My client, a globally respected organisation based in Cambridge, is looking for a Technical Delivery Manager to lead delivery and day-to-day service management of their HRIS Workday and People Systems estate. If you’re a delivery leader who loves building and developing teams … lead a team of 6-8 across HR Solutions Delivery, covering both change and run. You’ll manage the pipeline of technical change, keep service levels on target, and make sure HR applications are performant, secure and audit-ready. You’ll partner closely with the People and Culture team ...

join our Connected Crew & Optimised Flying mission within Airline Operations Technology. In this critical role, you will provide day-to-day operational support and service management to keep our business-critical applications and data stable, reliable, and secure. Working alongside Product Managers, Technical Specialists, and delivery teams … flight performance. What You Will Do Provide day-to-day operational and technical support for applications and data, ensuring incidents are resolved within agreed service levels. Support the response during major P1 and P2 incidents, coordinating with internal teams and external software suppliers for fast service recovery. Triage ...

meetings, presentations and business-critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. … Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping improve the reliability, usability and performance of workplace technology. Essential Skills & Experience Previous experience ...

Exalto Consulting is supporting a global manufacturing organisation in the search for an experienced ServiceNow ITSM Project Manager to lead the delivery of strategic service management initiatives across an international business. This is initially a 12 month FTC role paying up to £70,000 basic salary Key Responsibilities … ensure successful outcomes. Drive effective governance, reporting, and communication throughout the project lifecycle. Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management. Ensure solutions align with business needs and contribute to operational efficiency and service excellence. What We're Looking For Proven experience delivering ...

delivery role in a live operational environment. Much of the work involves interdependent third-party systems, so your value lies in sequencing, dependency management and honest, early communication when a commitment is at risk. Working closely with Mission Product Managers, Platform Leads, Technical Specialists, Architects, Service Support … Supplier Management, you will make delivery predictable, keep the backlog credible, and ensure change reaches the operation safely and with the right cover in place. This role reports to the Platform Lead – Demand & Capability and is one of two Delivery Managers, with mission and portfolio coverage allocated between them. ...

Description - Service Assurance Specialist – Connected Crew & Optimised Flying (17484) We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that … What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Join easyJet as a Service Assurance Specialist – Connected Crew & Optimised Flying and play a critical role in keeping our airline moving with the unique opportunity to support the technology ...

Platform Lead – Demand & Capability to join our leadership team. In this pivotal role, you will be accountable for end-to-end workload and demand management across this critical operations estate. You will protect engineering capacity, build deep application expertise that eliminates single points of failure, and lead the rigid … Line manage, coach, and develop a high-performing squad consisting of two Delivery Managers and five Technical Specialists, while steering the team from directive management to empowered ownership. Platform-as-a-Product: Champion Product and Platform ways of working, treating our internal missions as customers with published interfaces ...

operational capability behind LV=’s Microsoft Azure cloud estate. You’ll take ownership of day-to-day operational health across Azure Platform as a Service (PaaS) and Azure Kubernetes Service (AKS), bringing together technical leadership, Site Reliability Engineering (SRE) principles and strong service management. As a leading … Bournemouth, Hitchin or Exeter office on a hybrid working basis. Key responsibilities Working closely with Cloud Engineering, Platform Engineering, Cyber Security, Service Management and application and product teams, you’ll: Establish and lead Cloud Operations, defining service ownership, support arrangements, operational controls, priorities and measures of success. ...

large-scale hybrid environments. This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies. The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting … collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved. You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity ...

MBDA’s Digital Excellence Office, fostering the transparency and cross-functional synergy required to institutionalize global best practices. At the intersection of quality, risk management and operational excellence lies the ability to translate corporate requirements into actionable team success. Salary: Circa £80,000 depending on experience Dynamic (hybrid) working … strategic anchor between the DEX organization and MBDA’s corporate governance frameworks. The role is responsible for ensuring full alignment with the Business Management System (BMS), mitigating operational risk, and managing the end-to-end audit and quality process. Acting as both a regulatory liaison and an internal consultant ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values … organisational standards & regulatory requirements Develop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service owners Develop and deliver regular reports on SACM activities, providing insights and recommendations Monitor asset utilisation and compliance along with cost optimisation recommendations Perform regular ...

leading mortgage and protection networks, supporting over 1,400 advisers and more than 700 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive. We believe great work deserves great rewards. Our successful candidate willenjoy: Great company culture … additional annual performance‐related bonus (non‐contractual) 22 days annual leave plus your birthday off, and up to 3 additional days for length of service Company pension with optional matched contributions up to 1.5% Hybrid working with flexibility to work from home Free breakfast, lunch, snacks, and drinks when ...

high-performing teams and driving continuous improvement. If that’s you, we’d love to hear from you. Main Purpose of the Role: The Service Reliability Lead is a technical and people leader responsible for the day-to-day technical operation, reliability and supportability of the Mail Metrics platform. … investment theme, balancing operational demand with planned improvements that reduce operational risk, improve reliability, increase supportability and reduce reactive support effort over time. The Service Reliability Lead is accountable for operational resilience, technical recovery, capability development and continuous service improvement. Success is achieved through improving the reliability ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values … organisational standards & regulatory requirements Develop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service owners Develop and deliver regular reports on SACM activities, providing insights and recommendations Monitor asset utilisation and compliance along with cost optimisation recommendations Perform regular ...

colleagues, escalating more complex infrastructure, architectural or specialist issues when required. You’ll play an important role in delivering a reliable and responsive IT service while contributing to our growing use of automation and AI-assisted support. This includes identifying opportunities to reduce repetitive tasks, improve efficiency and enhance … enjoys problem-solving, takes ownership of their work and is keen to develop their technical expertise further. Key Responsibilities End-User Support and Incident Management Act as the primary point of contact for IT support, taking ownership of incidents and service requests from investigation through to resolution ...

grow and develop your technical career. You'll be the go‐to person for end‐user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best. What will you be doing? Your role will involve a variety of responsibilities, including … system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery Create and maintain internal technical documentation and knowledge base articles Adhere to ITIL-aligned service management processes Working in collaboration with ...