20 of 20 Remote/Hybrid Service Management Jobs in the East of England

looking for a Senior ServiceNow Developer to join our Group Information Services team at Computacenter. This is an excellent opportunity to join a thriving Service Management Systems team, working on critical 24/7 ServiceNow platforms used by Computacenter, our customers and third parties around the world. … Developer or Consultant on medium to large-scale ServiceNow platforms. Strong understanding of ServiceNow development and configuration best practices. Extensive experience working within IT Service Management environments and a strong understanding of ITIL principles. Strong hands-on experience developing and configuring ServiceNow solutions, with the ability to understand ...

Tues/Wed/Thurs SALARY/BENEFITS: £45,000-£50,000 depending on experience. On-Call Payments, NHS Top-Up Healthcare, Death in Service Cover, Enhanced Pension Contributions, 25 days Annual Leave + Bank Hols (increasing with service), Volunteering Allowance, Enhanced Sick Pay and more. MAIN RESPONSIBILITIES … delivery of high-quality services to both clients and internal users. This is a hands-on player-manager role, combining people leadership, client relationship management and service ownership with active involvement in day-to-day support activities, including ticket triage, incident management and technical escalations. The role ...

Service Analyst Location: Dunstable - Hybrid, 3 days office/2 days home Duration: 2 months initial contract Pay Rate: £250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their … biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams ...

India, delivering a consistent, high-quality support experience to Roku employees across all global offices. This role is responsible for setting and maintaining service standards, coaching and developing team members, and stepping into complex technical problems when needed. The Technical Support Manager will build and optimize a follow … while championing Roku's shift toward an agent‐assisted, self‐serve IT operating model. This is a hands‐on leadership role that blends people management, process design, and cross‐functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku ...

/2026 23:59 Job overview We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents. Working closely with NHS partner organisations, clinical and digital teams, information governance ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager ...

engagement and IT understanding of these functions. Plan works with the Head of ERP Services, ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure … stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse and complex customer service ...

months Contract type – Freelance Project focus Our client, a large-scale enterprise infrastructure organisation in the aerospace & defence sector, is building a centralised Configuration Management Database (CMDB) to underpin its IT Service Management processes. The role covers designing and developing the CMDB application itself, automating data collection … integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience Strong database design and SQL skills REST API integration experience ...

Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between 7am-6pm Solve complex problems. Drive improvement. Become the technical escalation point that keeps the business moving. Location: Billericay/Hybrid Salary: Competitive Contract Type: Permanent Working Hours: Monday-Friday, rota-based service coverage between … failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue is raised through to resolution. At Ground Control, we’re looking for a Senior Technical Support Analyst ...

work with integrated technologies in a fast-paced hospitality environment. What you'll be doing: Act as the technology specialist for kiosk, key management and guest access solutions across our hotel estate. Support the design, implementation and continuous improvement of technology solutions that enhance the guest journey from check … hotel technology ecosystem. Investigate technical issues, identify root causes and drive sustainable resolutions. Provide technical expertise and guidance across product, platform and service initiatives. Support solution design, configuration, testing, implementation and ongoing operational support activities. Ensure solutions meet agreed standards for performance, security, resilience and supportability. Build and maintain ...

Description: Role: Second Line Service Desk Engineer Salary: £30,000 to £37,500 per annum (DOE) Location: Hybrid (Norfolk) | Minimum one anchor day per week in our King's Lynn office Reporting To: Service Desk Team Lead About Workplace IT Workplace IT provides CAF Compliant Co-Managed … Services and Digital Safeguarding to large Health, Social Care, Housing, Education, Charity and Public Sector organisations across the UK. As a Second Line Service Desk Engineer, you will be responsible for troubleshooting and resolving technical issues across Microsoft 365, Entra ID, Intune, networking and end-user technologies. Working within ...

Senior Service Desk Analyst Location: Billericay/Hybrid Salary: Competitive Contract Type: Permanent Working Hours: 40 hours per week, Monday-Friday Help keep our people connected, supported and productive. At Ground Control, technology plays a vital role in how we operate. We're looking for a Senior Technical Support … users and sharing knowledge with others. You'll work closely with the wider IT team, support our Microsoft 365 environment and contribute to service improvements that enhance the experience of colleagues across the business. What you'll do In this role, you'll provide technical support across a range ...

experienced IT PLM Lead to join our IT team at Hethel and take responsibility for the strategic direction, ongoing support and lifecycle management of our Product Lifecycle Management (PLM) systems. This is a key role supporting business-critical IT products used across Lotus Engineering, Manufacturing and wider product … business. You will manage the full application lifecycle, from the successful transition of projects into production through to capacity, release, change and service management. As a subject matter expert, you will work closely with teams across the business to ensure our PLM environment delivers an effective, integrated and high ...

design standards.* Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.* Maintain ownership of application configuration management and technical platform integrity.* Support the development of tactical solutions addressing Primavera P6 platform obsolescence.* Contribute to the design and implementation of the strategic … Strong technical expertise supporting Primavera P6 enterprise environments.* Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.* Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.* Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.* Knowledge of platform ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply ...

improvement. Oversee integrations, security, performance and system governance. Develop the Infor roadmap in line with business and digital transformation objectives. Manage vendors, stakeholders and service-level agreements. Support future deployments, enhancements and business transformation projects. Requirements Proven experience managing Infor ERP/Infor CloudSuite . Strong technical and functional … knowledge of Infor administration, configuration and integrations. Experience with ERP governance, IT service management and change/release management. Strong stakeholder and vendor management skills. Experience within a multinational manufacturing environment , ideally aerospace or industrial manufacturing. Strong leadership, problem-solving and communication skills. Excellent opportunity to take ...

stakeholders, super users, and technical teams and clearly document processes, configuration decisions, exceptions, and support guidance Previous experience with Simpro or a similar field service management platform would be advantageous, particularly alongside experience supporting system implementations, acquisitions, data migrations, standardised operating models, or continuous improvement initiatives ...

implementation practices. What you'll bring Proven experience with Siemens MES toolset, especially OpsCenter and Teamcenter. Strong understanding of software deployment lifecycle and configuration management including code management tools. Experience integrating MES with PLM and ERP systems, particularly Teamcenter Unified and SAP S/4HANA. Experience deploying … managing MES solutions in Azure Cloud environments. Proficiency in Windows command prompt and service management. Experience in remote collaboration and screen sharing for technical troubleshooting. Ability to work in a fast-paced, multi-vendor environment. Excellent communication and stakeholder engagement skills. This is not an exhaustive list ...

achieving this through our mission to “treat core digital platform and services as code, automate everything, drive towards zero business impacting incidents and embrace service management.” The Senior Analyst Programmer role focuses on the analysis, support, maintenance, and development of company-wide web applications while adhering to structured best … services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands ...