2 of 2 Citrix Jobs in Edinburgh

customer service skills. Desirable Experience supporting legal or professional services applications such as iManage, IntApp Time, BigHand, pdfDocs, or Intelliflo Office. * Experience with Citrix environments. * Exposure to automation tools or AI technologies such as Microsoft Copilot. * Experience supporting document management systems and workflow tools. * Experience assisting with IT projects ...

systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during … supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with ...