18 of 18 Customer Service Jobs in Edinburgh

Steele Charles are proud to be exclusively partnering with an innovative ticketing and events technology provider, to hire a Customer Service Operative to join their growing team in Edinburgh. This is a self-service ticketing and accreditation platform powering some of the largest and most important events … world. Built by event organisers and developers, the business is rethinking how ticketing works - with a strong focus on user experience, service, and smart technology. This is a fantastic opportunity to join a fast-growing, mission-driven tech company where customer experience sits at the heart of everything. ...

based in Edinburgh. Our client is seeking a client facing Senior Product Support Analyst working with the global client services organisation. Responsible for Service request, Incident, Problem and Change Management activities focused on the Security Finance and Collateral Management product. Responsibilities: Provide clients with great customer service … Java, .Net, Power Builder Prefer a working knowledge of Security Lending and Collateral Management, ideally with front and back office experience Enthusiastic commitment to customer service Proven ability to meet deadlines while working in a dynamic, fast-paced environment Must be able to work outside daytime shifts ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Edinburgh, Peterborough or Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business … organisation to enhance processes and uncover new opportunities for efficiency with their IVR systems. A key part of the role focuses on advancing self-service within the Contact Centre Utility, including identifying and delivering IVR-led ID&V and self-service solutions, as well as supporting the shift ...

support function within a legal or professional services environment . You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting. Key responsibilities: Lead and manage the IT support team and service desk Ensure timely resolution of incidents and service requests Support and maintain core business and legal applications Work closely with stakeholders to align IT support with business needs About you: Proven experience as an IT Support Manager Background in a legal or professional services environment Strong leadership, communication ...

clients providing expert guidance, proactive support and technical insight to help them realise maximum value from our solution and ensure long-term retention and customer satisfaction. You will be reporting directly to the Head of Arbitral Institutions and will be responsible for bridging the gap between technical delivery … customer success. You will play a critical, hands-on role in ensuring the provision of exceptional customer service whilst maintaining operational stability, working closely with the Head of Arbitral Institutions to support the customer's goals and our business priorities. What you'll be doing Relationship ...

cross-functional software engineers. Youll play a key role in ensuring that our clients products are developed in line with the strategic roadmap meeting customer needs while supporting delivery teams to achieve excellence. The Role: Contribute to and implement the product strategy and related commercial business cases. Evaluate client … requests, end user insights, industry drivers, and competitor capabilities to identify enhancements Write features/user stories to implement the product strategy, enhancements and customer requests Drive the process of analysis and estimation within the Software Delivery team to provide a plan Manage product roadmap priorities to ensure development ...

with SLAs Work closely with facilities, vendors, and internal IT teams during the move Required Skills & Experience: Previous experience in an IT Support/Service Desk/Desktop Support role Strong knowledge of Windows OS, Microsoft 365, and standard office hardware Hands-on experience with hardware moves, installations … office relocations Excellent customer service and communication skills Ability to work on-site full time and manage physical IT tasks ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

Windows and Mac devices. Execute Windows OS migrations, including troubleshooting during and post-migration. Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes. Assist with cloud-based application deployments and ensure compatibility during migrations. Contact users to confirm migration details and assist with manual data … Familiarity with VDI/DaaS platforms and migration best practices. Ability to work independently and adapt in a fast-paced environment. Excellent communication and customer service skills. Experience with tools like Tec Toolbar, Citrix Director, VMware vSphere, and MS Teams. Familiarity with Windows 10/11 upgrade processes ...

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive … hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services ...

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive … hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services ...

mentoring, and career development. Key Responsibilities of the Junior SQL DBA: As part of our SQL team, you'll provide DBA support to managed service clients and, as your confidence grows, get involved in exciting database consultancy projects. Your role will include: Resolving database support requests from managed service … variety and challenge are guaranteed. What we're looking for: We're looking for someone who is curious, motivated, and passionate about delivering great customer service. Core skills & experience: 1–2 years' experience in SQL Server DBA support/administration Ability to juggle multiple tasks in a fast-paced ...

slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive … part of the rich GoFibre family and were unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we cant wait ...

Outbound Customer Sales Advisor Edinburgh £26,227.50 + uncapped commission (£40,000 OTE) 37.5 hours per week, Monday to Friday between 9am 8pm, and Weekends 9am 5pm, on a rotational shift pattern. 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching … slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and were confident and enthusiastic about what is coming next for the GoFibre family, as we strive ...

systems. The role involves both planned installations and reactive callouts (1 in 5 call-outs), requiring strong technical skills, attention to detail, and excellent customer service. The engineer will work closely with clients to ensure all systems are installed to specification, compliant with relevant regulations, and functioning effectively. … Engineer: Install, configure, and maintain CCTV systems, access control, and fire alarms Conduct site surveys and advise clients on suitable security solutions Respond to service call-outs and troubleshoot faults efficiently Ensure all installations comply with relevant standards and safety regulations Provide training and support to clients on system ...