1 to 25 of 40 Customer Service Jobs in Edinburgh

and maintain sustainable, cost-effective fintech services – including pensions dashboard. All our solutions enable financial organisations to save time, money and resources, enabling exceptional customer outcomes. Our team of experts have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a … difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the … organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service More ❯

and maintain sustainable, cost-effective fintech services – including pensions dashboard. All our solutions enable financial organisations to save time, money and resources, enabling exceptional customer outcomes. Our team of experts have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a … difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the … organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service More ❯

Service Engineer – Security What can Johnson Controls do for you? At Johnson Controls, we offer you a chance to be part of an innovative team shaping the future of a world that’s secure, comfortable, and sustainable. We are dedicated to enhancing how people live, work, and play, consistently … creating exciting opportunities for our employees to grow and thrive. What you will do As a Service Engineer, you will play a crucial role in servicing top-tier Security Systems, including CCTV and Access Control Systems. Successful candidates will uphold industry standards while delivering exceptional customer service … Ayrshire & Dumfries region. Join a market-leading brand, ADT Fire & Security, where your career opportunities are unmatched. How you will do it Deliver outstanding customer service to exceed internal and external expectations, building and nurturing effective customer relationships. Service devices responsibly, prioritizing safety to prevent injuries More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

We're looking for individuals with: Demonstrable experience in a Customer Service role within the pensions, life insurance or investment sectors. Proven expertise in handling sensitive customer situations with professionalism and empathy. Strong working knowledge of pensions industry and other retirement products. Strong communication and problem-solving More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This … role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk … performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This … role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk … performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print More ❯

their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly … in system-based tasks with a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To … Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Extract and analyse contact center/customer interaction data to identify trends, customer sentiment, and root causes of issues. Provide actionable insights to improve customer experience and operational efficiency. Ensure compliance with regulatory and company standards by detecting policy violations and risky language in customer interactions. Develop and track key performance indicators (KPIs More ❯

access control systems, and CCTV systems across a range of commercial contracts in the Central Belt & East of Scotland. Key Responsibilities: Install, commission, and service fire detection and life safety systems to BS5839 standards Maintain and repair security systems including intruder alarms, access control, and CCTV Carry out fault … finding and reactive repairs Complete planned preventative maintenance (PPM) in line with client schedules Provide professional and courteous customer service on client sites Ensure all work complies with current health & safety regulations and company procedures Participate in on-call rota for emergency response (1 in 4 or as … required) Maintain accurate records and complete job reports via PDA or service software Requirements: Proven experience in fire and security system installation and maintenance Knowledge of key industry standards (e.g. BS5839, BS5266, NSI or SSAIB schemes) Experience with a range of manufacturers (e.g. Texecom, Galaxy, Hikvision, Paxton, Kentec) Full More ❯

We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism WE NEED YOU TO: Ensure customer service is of the highest standards at all times Be a role model for your team and with your own service standards … presentation which is consistent with company guidelines Previous retail management experience Background with a fashion-forward footwear, accessory or fashion brand To be a customer service ambassador Proven ability to drive sales and team working to KPI's To be immaculately presented and representative of our luxury/ More ❯

Business Unit: Customer Service & Operations - Customer Operations Salary Range: £31,600 - £39,500 per annum DOE + red-hot benefits Location : UK Hybrid - Glasgow, Gosforth or Leeds Contract Type: Permanent Our Team Our Business Analysis, Governance & Reporting team are looking for a Performance & Reporting Specialist. The team … making, own our governance framework, and manage reporting to Board and Executive level stakeholders. You will support our Business Analysis & Reporting Manager in producing Customer Operations and wider Group reporting, coordinating goals/priorities, and delivering insight. No two days are the same, as we operate flexibly to support … ever-changing business and customer needs. What you'll be doing Supporting delivery of performance reporting and actionable insight. Identifying trends, investigating performance, and escalating emerging challenges. Producing reports and briefings for Board/Executive audiences, ensuring content is accurate, well-presented and action orientated. Ensuring adherence to bank More ❯

of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in … offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too. This is a business that … driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean. It’s important that More ❯

of 170 are our most important customers. We care about having a positive, friendly, and engaging workplace, which is the key to delivering great customer service. People love working here, and we have the independent survey results to prove it - we’re officially one of the ‘Best Companies’ in … offer regarding how and where we work, the genuinely fun and supportive environment we’ve built in our dog-friendly offices or the great service we deliver that gives them all such a buzz. We want you to bring your buzz to us too. This is a business that … driven from the top down by James, our MD (who hates titles and is simply ‘James’) and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean. It’s important that More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Engineer As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you'll play a key role in … ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation. Key Responsibilities : Provide first and second line support to the IT infrastructure. Manage service and change requests, incident … end-user devices and troubleshooting hardware/software issues. Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing. Excellent customer service, communication, and problem-solving skills. Experience with server and desktop hardware installation and maintenance. Knowledge of ITIL or other recognized IT support More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Diligenta's vision is to be acknowledged as a Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home More ❯

and software management, supporting account administration, and helping deliver IT projects and office moves. Key Responsibilities: Provide first-line technical support for incidents and service requests, meeting agreed service level targets. Respond to escalations from both internal tech support teams and the global service desk. Build and … Provide logistical support during office moves and assist in project delivery where required. Skills and Experience Required: 1-2 years' experience in an IT service desk or similar technical support role required. Strong customer service orientation with a focus on clear communication and problem-solving. Experience with … document actions accurately and follow established communication and escalation procedures. If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product teams … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of … stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience … configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment More ❯

Consultant, AWS Professional Services Job ID: AWS ProServe IN - Maharashtra Amazon has built a reputation for excellence with recent examples of being named in customer service, most trusted, and most innovative. Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." Amazon Web Services … their mission-critical applications. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and … service teams, to get the right solution delivered and drive feature innovation based upon customer needs. You will collaborate with our customers and/or partners on key engagements and will develop and deliver proof-of-concept projects, technical workshops, feature comparisons, and execute migration projects. You will More ❯

use innovation to shape data so it works for everyone and we're planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better. As our Digital … our customers. We're looking for a digital data enthusiast, working collaboratively with a variety of stakeholders to ensure alignment with business objectives and customer outcomes. Your support will help the team in managing and evolving our digital strategy, ensuring a best practice approach. Qualifications This is a great … the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we More ❯

We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management … the products that help keep the world connected - at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that … will delight our customers. Duties & Responsibilities: This Service Delivery Engineer position located in VIAVI's Edinburgh office will put you right at the centre of the optical network monitoring business within Europe, Middle East & Africa (EMEA). As a highly motivated Delivery Engineer focussed on the support & deployment of More ❯