2 of 2 Desktop Support Jobs in Edinburgh

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive … hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services ...

yrs. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests. Providing Apple, Windows device support IMACD & Deskside troubleshooting and Breakfix coordination with … OEMs, disposal support coordination Providing smartphone assistance Support Devices through use of Intune, Admin Portals and Remote Support Tools. Assist users with set up of EUC devices & provide troubleshooting assistance if needed. Assisting with troubleshooting issues using remote management software. Using problem-solving and people skills ...