4 of 4 ITIL Jobs in Edinburgh

processes. Promote and implement IT security best practices across systems, user access, devices, and operational processes. Maintain and enhance Jira workflows, technical documentation, and ITIL-aligned service management processes, driving continual improvement and operational efficiency. Requirements Proven experience in a similar Service Desk Team Lead or IT Support leadership role. ...

/weekends) Salary up to £80,000 You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold. Day to day, that means performing advanced 1st3rd line ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

Experience: • 10+ years of IT experience with 5+ years’ experience in ServiceNow Architecture Certifications • ServiceNow CSA (Certified System Administrator) • ServiceNow CAD (Certified Application Developer) • ITIL Foundation • Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Responsibilities: • Proven experience as a ServiceNow Architect • Expertise in ServiceNow scripting (Business Rules, Client Scripting …/compliance protocols, and perform performance tuning to ensure stability • Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB) Desirable skills/knowledge/experience: • Excellent communication and interpersonal skills • Strong problem solving and analytical abilities • Good team management ...