2 of 2 Incident Management Jobs in Edinburgh

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

project activity, including a Data Centre Migration. Key Skills: Proven experience of supporting enterprise solutions on Microsoft 365 and Azure. Experience of 3rd Line Incident management following the fundamentals of ITIL. Experience of On Premise Traditional Windows Infrastructure, including AD, Group Policy, DNS, DHCP.etc. Experience of working within ...