6 of 6 Journey Map Jobs in Edinburgh

and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active More ❯

A problem-solving mindset, with a passion for simplifying the complex Familiarity with Agile delivery and working in iterative cycles Hands-on experience with key techniques such as journey mapping, design studio workshops, and empathy mapping Fluency in design tooling — from wireframes to high-fidelity mockups and interactive prototypes A curious, adaptable approach and a willingness to learn More ❯

Job Title: Lead Customer Journey Manager - D2C Investments Location: Leeds, Edinburgh or London Salary : £76,194 - £89,640 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices. About This Opportunity: The Financial Conduct Authority (FCA) has highlighted the progressive … you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions. What you'll be doing: Customer Journey Leadership: You'll play a pivotal role in product development-supporting Product Owners and cross-functional teams to understand, measure, and orchestrate customer journeys. Ensuring the customer remains at … driven Decision Making : Independently integrate insights from diverse data, systems, and processes, helping the team make sense of this information and apply it to prioritisation and design decisions. Journey Mapping & Continuous Evaluation: Lead the creation and maintenance of customer journey and process maps (e.g. Visio), continuously evaluating their effectiveness and driving improvements based on customer and More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

Join us as a Colleague Journey Developer in the Day to Day Goal We’ll look to you to contribute to the creation and delivery of all products and services required to meet the colleague journey vision You’ll be continually identifying opportunities to digitise, improve and manage the journey to deliver increased colleague … ll work from home some of the time, but you’ll also spend time working from the Edinburgh or Manchester office What you'll do As a Colleague Journey Developer, you’ll work as part of a Journey Developer and Transformation team, creating and driving the delivery of the journey and transformation backlog, and … effectively prioritising work to maintain the completion of releasable increments in every sprint. You’ll be driving all business performance and proposition activities, making sure the journey runs effortlessly with true colleague focus. You’ll also be: Providing subject matter expertise to the journey and goal Inputting to and delivering journey mapping, service blueprinting More ❯

client seeks a technical, creative, and highly strategic Head of Lifecycle Marketing to develop a growth-focused lifecycle marketing strategy, personalized content libraries, and a comprehensive journey map focused on personalization. The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging … with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely with key senior-level stakeholders. This role involves collaboration with the extended executive team and across the company’s entire consumer product portfolio. Overall Experience: Must have More ❯