17 of 17 Service Delivery Jobs in Edinburgh

Contract Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive the strategy … for Service and adjust the strategy based on evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in to the processes. Monitor and … report on service performance, using data to inform decisions and improvements. Build excellent working relationships with internal and external teams to the function. Collaborate with cross-functional teams including incident management, service desk, and infrastructure to optimise service delivery. Prepare business cases as required to receive funding for proposed transformation activities and present to senior committees. Sponsor More ❯

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited Holliday Salary More ❯

across government. You will collaborate and play a leading role with senior business and technical partners, to deliver appropriate risk based technical security advice and guidance.This enables the secure delivery of His Majestys Government solutions and services. You will engage at a strategic level, influencing policy and setting direction for technical and business change developing the capability through coaching … You may be expected to own and develop CSTS capabilities and/or services. Person specification Ideal candidate: A business and technology leader in the strategic selection, development and delivery of technical security controls and services. Focused expertise to develop and lead within one or many security technology domains aligning capability to security tooling. Key stakeholder management experience across … Enterprise-wide security technology change, engaging at a strategic level and working through the lifecycle to governing the technical implementation of security services and solutions. Collaborative Expertise and Cyber Service Delivery: Work collaboratively with HMG security teams to offer subject matter expertise on security and risk requirements and lead the delivery of cyber services from the service More ❯

full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers, this person assures … a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop and maintain detailed project More ❯

data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery cycles. Responsibilities: Configure and execute complex automated workflows used in the production of SG-based client services. Quality assurance and validation of market data used in the production of SG-based client services. Contribute to maintenance and creation of new tools to improve operational efficiency on data manipulation (e.g. via Python/SQL/VBA) Sourcing market … data using various third-party software solutions. Develop and maintain internal workflow processes and tools to automate service delivery. Quality assurance and user acceptance testing of our service delivery infrastructure. Contributing to data-based research projects related to the production of our SG services. Qualifications: The candidate will have a degree (2:1 or higher) preferably in More ❯

Senior PensionsProject Implementations Administrator We are seeking a pensionsproject administrator/analyst to work in our newly createdspecialist Administration Project Implementations Team. You will be responsible for the delivery of technical administration projects The types of projects you may be asked to work on will include, but is not limited to, the following: GMP reconciliation projects; benefit analysis and … exercises. This role can be based in our Leeds, Manchester, Edinburgh, Glasgow, Belfast, Reading, Birmingham, Bristol or Croydon offices with a hybrid workstyle. What does the role entail? Project Delivery: Involvement in the planning, execution, and monitoring of pension administration projects, ensuring they are completed on time and within budget. Data Analysis: Perform data analysis and validation to ensure … providers, to ensure effective communication and project delivery. Process Improvement: Identify opportunities for process improvements and efficiencies within pension administration projects. Implement best practices and innovative solutions to enhance service delivery. Documentation: Maintain comprehensive project documentation, including project plans, risk registers, and issue logs. Ensure all documentation is accurate, up-to-date, and easily accessible. Training and Support: Provide More ❯

Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The Quality assurance Senior Analyst supports the delivery of consistent, accurate and customer-focused operational outcomes across the business. Sitting within Operations, the role is responsible for checking the quality of outputs delivered to customers, reviewing how … Perform regular quality checks on operational processes, with a focus on the accuracy, timeliness and clarity of customer-facing outcomes. Monitor output quality across written communications, transaction execution and service delivery, identifying common issues and trends. Carry out spot checks and sample testing of key controls to support oversight within the operations function. Support the documentation of process … owners. Work with operational team leads to share findings, raise awareness of quality themes and embed continuous improvement. Contribute to guidance, training or checklists that promote consistent, customer-first delivery of operational services. Stay informed of relevant regulatory requirements, in particular CASS, and assist with ensuring processes remain compliant. This role's for you if you have Experience in More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

I am currently recruiting for an ADMS software delivery manager to work for global manufacturing company based out of their Edinburgh office. My client are a world leader for Grid Software solutions enabling companies world-wide to optimize their control of the Grid and the transformation towards sustainable energy sources. Responsibilites The Services Delivery Manager owns the projects … Delivery Model and is the Technical Leader on the Project, working with highly skilled teams to manage and execute software deployment, configuration, integration and testing. Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management. Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update … Project Manager on progress, implementing the delivery with Agile methodology when applicable. Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments. Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. Expertise to drive excellence in execution More ❯

significant incidents, investigations, including hands on experience Establish procedures for intelligence ingestion and threat hunting Working with architects and interpreting designs to ensure strong handover to SecOps during new service go live. Recommendation and implement improvements to SecOps processes and tools (e.g. automation of workloads) Design security KPIs and SecOps management reporting, and the gathering of data in support … of them Own completion and accuracy of all SecOps-related product delivery evidence Key Skills Security products (M365 Defender stack, Sentinel/SIEM, email filtering (including authentication protocols), AV, firewalls, WAFs, Defender for Cloud) Security Testing (SAST, DAST, vulnerability scanning, configuration compliance scanning) Virtualisation platforms and operating systems, including Hyper-V and Windows Server. Enterprise Systems (Azure, M365, Intune … email, PKI, AD, GP, SCCM) Application platforms (MS Dynamics, Power Platform) Cloud platforms (Azure) Detection engineering (Log Ingestion, Rule Development, Tuning and Maintenance, detection testing) Security monitoring service delivery and improvement Vulnerability detection service improvement, finding prioritisation and reporting. Ability to communicate on technical issues with users and senior managers Recent experience in incident response Ability to More ❯

Who are Diligenta? Diligentas vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded … role An Exciting opportunity has come available for a Head of Voice to join the Operations Function at Diligenta. As Head of Voice, you will lead the Voice Customer Service Centre, ensuring the delivery of high-quality customer outcomes across the LBG UK Account in alignment with contractual SLAs and regulatory standards. You will play a key role … policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ( Death in Service") & Group Income Protection Apply to find out about our other benefits. What you'll be doing Ensuring consistent service delivery to meet contractual, regulatory, and legal standards More ❯

times per week. Some of your day-to-day responsibilities will include: Proactive monitoring and support of the production environmentsto reduce the potential for errors Act promptly on alarms, service degradation and outages, and act as a focal point for outages until restoration Maintain a good standard of providing information internally with regards to ongoing issues Work with and … manage third party relationships and service providers Maintain and suggest improvements to the incident and problem processes Maintain, escalate and update Ops related tickets and applicable deliverables Deliver on KPIs set internally as well as adhere to SLAs with regards to service delivery to other departments What We're Looking For You will have most of the More ❯

significant incidents, investigations, including hands on experience - Establish procedures for intelligence ingestion and threat hunting - Working with architects and interpreting designs to ensure strong handover to SecOps during new service go live. - Recommendation and implement improvements to SecOps processes and tools (e.g. automation of workloads) - Design security KPIs and SecOps management reporting, and the gathering of data in support … of them - Own completion and accuracy of all SecOps-related product delivery evidence Essential Skills: - Security monitoring service delivery and improvement - Vulnerability detection service improvement, finding prioritisation and reporting. - Ability to communicate on technical issues with users and senior managers - Recent experience in incident response - Ability to work well in small team with internal colleagues and More ❯

Make team activities visible and transparent Focus on optimising flow, limiting WIP and delivering value Tailor processes to fit the needs of the teams, their work and customer value delivery, rather than enforcing a specific framework. Track cycle times using quantitative tools such as Actionable Agile Cultivate and maintain an open, trust-driven environment Collaborate closely with product managers … culture within the Agile Community of Practice (and the broader organisation) including leading CoP meetings when needed Work effectively with external suppliers, departments and agencies as necessary Support digital service delivery, adhering to standards where applicable Key Applicant Requirements Strong expertise in agile concepts, techniques and products (software) development Proven track record of embedding agile practices and driving … agile practices, adapting to the context and needs of the team Experience working with agile product teams, including those building browser-based digital services Deep understanding of effective digital service delivery design Familiarity with various industries, with public-sector expertise being a plus Framework-agnostic, choosing the right practices based on the situation This role offers a maximum More ❯

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you’ll be doing Develop and implement a forward-looking telephony strategy that supports the organization's … recovery and business continuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery Lead projects aimed at consolidating telephony systems and services, driving economies of scale, and reducing redundancy Troubleshoot and resolve telephony issues, working closely with Core IT/ More ❯

customers' most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer … we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers. Duties & Responsibilities: This Service Delivery Engineer position located in VIAVI's Edinburgh office will put you right at the centre of the optical network monitoring business within Europe, Middle East & Africa (EMEA … . As a highly motivated Delivery Engineer focussed on the support & deployment of VIAVI's optical network monitoring system, you will leverage your experience and technical expertise to collaborate with internal solution architects and members of other cross-functional teams in Sales, Product Line Management (PLM) & Technical Support, to ensure the successful completion of projects. In this role, you More ❯

has become available with a well regarded practice who have a national presence They are a leading organisation with an excellent reputation throughout the UK for providing first class service to clients across all of their wealth and employee benefits needs. The job can be based anywhere in the central belt within their Employee benefits team working alongside highly … their valued client base which continues to grow. With your excellent technical background and relationship management skills, you will work in partnership with your seniors to improve efficiency and service delivery to clients. To be successful in the role you will have previous corporate experience within an IFA office, Pensions Consultancy or In-house environment, dealing with all More ❯