5 of 5 Service Design Jobs in Edinburgh

looking for a User Experience Designer (Grade 4) to join our IS Projects Team, working with the Senior UX Designer to champion user-centred design across the Universitys digital applications. This is a broad role spanning the full UX lifecyclefrom research through to end designwithin the teams Service Design function, where you will follow and champion the methodology. What were looking for As a User Experience Designer, you will champion user-centred design across the University, working with stakeholders to translate complex needs into intuitive, accessible digital experiences. Youll lead user research, develop user journeys ...

vital role in delivering reliable, innovative digital systems that support our students, staff and wider community. Currently, we have an opportunity for an IT Service Delivery Lead, to join our Corporate Systems team and help drive service improvement across a complex and evolving technology landscape. The Role … Service Delivery Lead, you will be joining us initially with the opportunity to support the delivery of a brand-new University website project, working closely with stakeholders to shape service design, establish support models, and ensure the Digital Experience Platform (DXP) and web estate are resilient, user ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect … from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core ...

need, not just what they ask for• Manage, mentor, and grow the platform team, with additional headcount planned for this year• Make high-impact design decisions and bring in third-party technologies where appropriate to accelerate the platform roadmap What We're Looking For Our client is open … native architectures• Experience leading or architecting a SaaS platform — whether as a tech lead, chief engineer, principal architect, or platform lead — with responsibility for design decisions and third-party technology selection• Hands-on familiarity with cloud-native technologies including AWS, Kubernetes, Django, and React, plus a solid grasp ...