7 of 7 Support Analyst Jobs in Edinburgh

IT Support Analyst Edinburgh (Hybrid) Competitive Salary plus Benefits PermanentPosted Date: 01/07/25Start Date: Jul – Sep 26Meraki Talent are working with a respected UK law firm to find an experienced IT Support Analyst to join its established technology team in Edinburgh.This is a great opportunity for a hands-on IT professional to deliver … high-quality support and play an active role in firmwide IT initiatives. The firm is looking for a reliable and technically capable individual with proven experience in IT support, a strong service mindset, and a proactive approach to problem-solving. Responsibilities of the IT Support Analyst: Deliver second-line support for desktops, laptops, mobile devices … projects, offering technical expertise and supporting delivery within deadlines. Help develop internal documentation and guidance to ensure consistent processes and knowledge sharing within the team. Background of the IT Support Analyst: Proven IT Support experience (2nd Line) in a law firm or wider professional services environment Strong working knowledge of Microsoft technologies including Windows 10, Office suite More ❯

Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate To carry out any other reasonable duties as … requested by manager Candidate Profile Experience of OS and application deployment Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience) Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast Patch Management Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates appropriate More ❯

IT Support Analyst (Part Time) Part Time – 20 hours per weekFlexible working patterns across 2 – 4 days per week Midlothian (2 days required in office per week)Posted 26/06/2025Applications Welcome ASAPImmediate Start Preferred Meraki Talent is looking to hire a Part time IT Support Analyst to join one of their not-for … profit clients. The organisation is a longstanding trade body with a proud 100 year history of member support and industry representation. This position plays a crucial part in ensuring the smooth operation of systems used across all departments and functions. The successful candidate will act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business. Key Responsibilities of the IT Support Analyst Deliver hands-on support for internal business platforms, including CRM and membership systems. Provide first-line technical assistance to users, including issue resolution, user setup, and escalation when necessary. Assist in the evolution and refinement of internal systems More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform to work in Edinburgh. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting … functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client) Essential skills: Previous More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working in Edinburgh city Centre. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report More ❯

Application Support Analyst £45,000 + on-call Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team … in which you can grow and develop. The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. … In this role you will also be part of an emergency support on call rota. Required Skills: Understanding of ERP Systems - Oracle EBS preferred Understanding of SAP Concur - ideally with a focus on invoices and expenses Oracle SQL - PL/SQL understanding is also beneficial Ability to understand and investigate data flows between systems - ETL processes Nice to have More ❯

Application Support Analyst £45,000 + on-call Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and are a proud family run business with a strong IT team … in which you can grow and develop. The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. … In this role you will also be part of an emergency support on call rota. Required Skills: Understanding of ERP Systems - Oracle EBS preferred Understanding of SAP Concur - ideally with a focus on invoices and expenses Oracle SQL - PL/SQL understanding is also beneficial Ability to understand and investigate data flows between systems - ETL processes Nice to have More ❯