3 of 3 2nd Line Service Desk Analyst Jobs in England

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced … IT Support professional looking for a rewarding role within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be … instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high-quality second-line technical support, help resolve complex incidents, and contribute to the deployment of new IT platforms and services - all while ensuring excellent customer service. Key Responsibilities Take ownership of More ❯

Insight Investment is looking for a Senior Service Desk Analyst to join the End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and … dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd line teams, creating scripted and ideally automated fixes. Excellent troubleshooting skills and the ability to establish the root cause of an issue are essential. The role also involves collaborating with both internal teams and external vendors to … effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose and resolve a broad spectrum of software and More ❯

Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT Service Desk Second Line Analyst with experience of end user support to join our ICT team. You'll have the opportunity to work with a wide array of stakeholders, and be tasked with a mix of business-as-usual and project-based duties. Reporting to the ICT Service Desk Team Leader, you … will be responsible for managing complex issues and service requests following triage activities carried out by first line service desk staff, end-user device management as well as systems and event monitoring tasks. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all More ❯