14 of 14 2nd Line Service Desk Analyst Jobs in England

2nd line Service Desk Analyst – Offering a great opportunity to convert to Cloud Support! –– Office based in Hertfordshire- Mon – Fri needed to deliver fast, effective technical support across our business. Would you like to work in an environment where Skill Development … high encouraged and not a Siloed environment? Successful 1st-2nd line Service Desk Analyst will be tasked with managing user accounts, troubleshoot everyday hardware/software issues, and support our modern cloud stack (Microsoft 365, Freshservice, NinjaOne). We will consider ...

Service Desk Analyst - 1st & 2nd Line Support - Permanent c£30k - £35k + Excellent Benefits Package. North Cambridgeshire - 4 Days Per Week Onsite. Must be Eligible to work in the UK. Seeking to secure a technically capable, customer-focused IT Service Desk Analyst with 1st & some 2nd Line IT Support experience to join the Business Systems team of a leading international organisation. The role will involve delivering hands-on technical support across Microsoft 365, Cloud Services, Windows devices, Business Applications, User Account ...

basis between 7:00am–9:00pm Monday-Friday, with Saturday cover as required Salary: £34,000 per annum We’re looking for an experienced 2nd Line Support Analyst to join our IT Service Desk. This is a key customer support role providing high … Maintain and improve knowledge articles and documentation Identify and support ServiceNow process improvements, including workflows and automation What you’ll bring Extensive experience providing 2nd line support within an IT Service Desk environment and across other operational and technical teams Exemplary personal behaviours ...

life. Team: IT - Service Desk Location: London Role overview Introduction to the team: The Service Desk 2nd Line Analyst is an integral part of our IT Operations team, reporting to the Service Delivery Manager, with … guidance provided by a Team Leader. Our IT Operations team is a friendly and diverse group encompassing Service Delivery Management, Infrastructure, Solutions Architecture, and Security Architecture, spanning multiple locations across the UK. You'll find your work with us both stimulating and varied. No two days are alike ...

Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling escalations, supporting major incidents and upholding service standards. This hybrid role … reports to the Service Desk Manager and offers opportunity to progress into leadership. You will mentor colleagues, share knowledge and drive continuous improvement in a fast-paced IT environment. Strong ITIL knowledge and Microsoft 365 proficiency are valued. #J-18808-Ljbffr ...

2nd Line Service Desk Analyst. Exciting new position. Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field. Based in Brixworth, Northamptonshire. … services Balance priorities quickly and effectively whilst managing customer expectations Support and deliver technical solutions throughout all stages of the ITIL service lifecycle Deliver on operational and project based tasks, against demanding Service Level Agreements and challenging deadlines Exceed customer expectations whilst offering additional support ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices in the UK, with … core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st/2nd line requests, log tickets accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will support ...

Hill Dickinson LLP in London seeks a Service Desk 2nd Line Analyst to join our IT Operations team. You will report to the Service Delivery Manager and work across IT Operations and security teams to support users across ...

Situations Vacant Ltd in the UK is seeking a 2nd Line Service Desk Analyst to join the IT Department. Based in Brixworth, Northamptonshire, the role offers a salary of £28,000 per annum and the chance to support and improve ...

Babcock International is hiring a Service Desk Analyst to deliver high-quality 1st and 2nd line support for a diverse portfolio of software applications. Based on-site at the Technology Centre with hybrid working options, you will help ensure incidents ...

Babcock International in Bristol is seeking a Service Desk Analyst to provide high-quality 1st & 2nd line application support across a portfolio of bespoke and commercial software. The role sits in the Digital Solutions team, with on-site and hybrid working … arrangements, supporting 7am–7pm shifts Monday to Friday. You will resolve incidents, manage user access, and contribute to service performance in line with ITSM standards, collaborating with stakeholders across the business to ensure #J-18808-Ljbffr ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role … offers agile working arrangements and a chance to contribute to a busy service desk while delivering excellent customer service. We value integrity, care and quality in our people. #J-18808-Ljbffr ...

Service Desk Analyst for our Cheltenham office. You will resolve incidents on first call using 1st and 2nd line support knowledge, escalating when needed. The role offers agile working options, a competitive salary plus annual bonus, and a comprehensive benefits package ...

Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support colleagues across ...