Customer Service Team Leader
- Location
- Crawley, England, United Kingdom
data, operational performance and continuous improvement. The successful candidate will use tools such as Excel and Power BI to turn operational data into useful insight, improve reporting and help identify opportunities to improve customer experience, productivity and processes. This role would suit someone who combines strong people leadership with … workload, backlog and operational risks. Produce and maintain Customer Service dashboards and KPI reporting. Analyse trends and provide clear, actionable insight to the Customer Service Manager. Use Excel, Power BI and other reporting tools to improve and automate reporting. Support workload and capacity planning using ...