The AWS Connect Support Engineer
- Hiring Organisation
- Adecco
- Location
- Newham, London, Northumberland, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £500/day
Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play … role in ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features.